Mr. Nivrutti Kuncolikar
Cluster Operations Manager | Logistics & E-commerce | Last-mile Excellence
Ponda
Summary
Results-driven Operations Leader with 8+ years of experience in e-commerce and logistics, leading high-volume delivery operations, multi-hub management, large workforce leadership, and cost optimization. Proven success in scaling last-mile operations, improving KPIs, reducing shrinkage, and driving customer satisfaction. Strong ability to lead cross-functional teams, improve processes, and manage end-to-end operational performance in fast-paced environments.
Overview
10
10
years of professional experience
4
4
Certifications
1
1
Language
2
2
years of post-secondary education
Work History
Cluster Operations Manager I
Swiggy Limited
05.2025 - Current
- Leading cluster operations with responsibility for multiple locations, Store Managers, and large frontline teams.
- Driving operational KPIs including delivery efficiency, on-time metrics, cost per order and customer satisfaction.
- Implementing strategic operational initiatives in alignment with senior leadership.
- Workforce planning, retention strategy, training, and performance development across hubs.
- Managing and resolving delivery-executive–related issues (discipline, disputes, strike control).
- Overseeing real-time delivery metrics, quality, audits and compliance during hub visits.
- Ensuring strict adherence to branding standards, uniform policies and reporting accuracy.
Senior Lead - Operations
Flipkart India Pvt. Ltd.
07.2017 - 05.2025
- Led end-to-end hub operations across multiple delivery locations with strong focus on productivity and cost control.
- Achieved 100% stock accuracy, enforced Zero Tolerance Policy, and ensured zero lost shipments.
- Maintained operational KPIs including CPS, shrinkage, and on-time delivery performance.
- Managed manpower planning, hiring, training, and employee engagement programs.
- Implemented route planning, van/bike utilization, and process improvement to boost profitability.
- Prepared detailed performance dashboards to identify trends and operational gaps.
- Handled grievance management, discipline enforcement, and customer escalation resolution.
Planning Officer
Encube Ethicals Pvt. Ltd.
03.2016 - 07.2017
- Managed daily production planning, scheduling, and material coordination for manufacturing, packing, and filling lines.
- Monitored raw and packaging material requirements, coordinated shortages, and ensured timely availability.
- Prepared daily production plans and slippage reports using SAP.
- Handled OTIF reporting and monthly customer dispatch planning for key clients like L’Oréal and Johnson & Johnson.
- Ensured resource utilization, timely deliveries and readiness of finished goods for local & export markets.
Education
MBA - Finance
Goa University
Taleigao, Panjim, Goa 06.2012 - 11.2014
Skills
Last-Mile Delivery Operations
Certification
Completed Online training in Logistics & Supply Chain Management approved & certified by the council of Human Resource Development, UAE.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Interests
Travelling
Table Tennis
Accomplishments
- Promoted to Operations Manager to Senior Operations Manager after 3 years with the company.
- Supervised team of 70 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Documented and resolved issues which led to loss recovery.
Timeline
Cluster Operations Manager I
Swiggy Limited
05.2025 - Current
Senior Lead - Operations
Flipkart India Pvt. Ltd.
07.2017 - 05.2025
Planning Officer
Encube Ethicals Pvt. Ltd.
03.2016 - 07.2017
MBA - Finance
Goa University
06.2012 - 11.2014