Nixon Dhanraj

Cloud Infrastructure & DevOps Automation (AWS & IaC)

• Design, provision, and manage AWS resources (EC2, S3, VPC, IAM, RDS, Lambda) using Terraform and CloudFormation

• Implement and maintain CI/CD pipelines using Jenkins/GitLab CI for automated build, test, and deployment processes.

• Manage and optimize Git repositories, enforcing branching strategies like GitFlow and conducting code reviews

• Experience SSL/TLS certificate management.

• Engineered automated deployment workflows scripts

Mainframe Integration & Modernization Support -Collaborated with the AWS Transform team to support application modernization efforts using AWS Mainframe Modernization
(MAM/M2C), contributing to the migration of legacy systems to the cloud

Agile Process & Team Collaboration-Participate in daily stand-ups, sprint planning, retrospectives, and backlog grooming sessions as part of an Agile/Scrum team.

• Utilize Jira or similar tools to track tasks, user stories, and bugs, ensuring clear visibility and accountability.

Administer Windows Server instances on EC2, managing services like IIS, Active Directory, and DNS.

• Automate Windows administrative tasks and application deployments using PowerShell and AWS Systems Manager (SSM).

Advanced Monitoring, Alerting, and Logging

Taking care of Security, Compliance, and Incident Response

• Administered a large-scale Windows Server environment, managing Active Directory, Group Policy, and DNS to ensure secure and reliable user access and system functionality.
• Automated software deployments and system configurations using PowerShell, reducing manual setup time by over 50%.
• Ensured system security and compliance by rigorously applying patches and managing endpoint protection across all servers.
• Provided expert-level troubleshooting and support for server-related incidents, maintaining high system availability.

Managed customer relations by promptly addressing complaints, queries, and feedback.

Ensured timely responses to all customer requests and inquiries.

Tracked customer inquiries to guarantee satisfactory follow-up and resolution.

Developed relationships with external parties to enhance service delivery.

Submitted daily reports detailing activities of Customer Care team.

Provided comprehensive support to clients, resolving queries efficiently.