Nixon Ignatius
Client Advisor with Expertise in Data Analytics
Summary
Dedicated MBA graduate with extensive experience in banking and finance, specializing in risk management, financial analysis, and customer relations. Adept at communicating complex financial information to diverse stakeholders and optimizing business processes through data-driven insights. Proven track record in enhancing customer satisfaction and managing financial risks effectively. Certified in Google Data Analytics, leveraging advanced data analysis skills to drive strategic decision-making.
Overview
3
3
years of professional experience
5
5
Certifications
Work History
Customer Relations Advisor
Metro Bank
1 2023 - 4 2024
- Developed and implemented risk prevention strategies to manage store risks effectively
- Opened and managed Personal, Business, Trust, and Community accounts, tailoring services to meet customer needs
- Assisted customers in acquiring lending products, ensuring they met their financial goals
- Conducted AML, CIFAS, and credit checks to identify potential fraud and assess customer financial reliability
- Authored and reviewed Suspicious Activity Reports (SARs), handling clients from sanctioned countries
- Supervised team members and delegated tasks to optimize productivity and consistently meet targets
- Utilized advanced data analysis techniques to identify trends and improve customer service strategies.
- Retained valuable clients by providing timely and effective resolution to their concerns, leading to increased customer loyalty and repeat business.
Team Manager
Primark
07.2021 - 01.2023
- Led sales initiatives in the department, enhancing customer experience and store environment
- Analyzed sales data, contributing to a 5.88% increase in total annual sales
- Ensured stock file accuracy using available information and Stock Replenishment System
- Planned commercial layouts and implemented planograms for the department
- Assisted in recruiting, onboarding, and developing Retail Assistants, fostering a high-performing team.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Developed performance measurement strategies, identifying areas for improvement.
Associate Risk Analyst
Ernst & Young GBS LLP
09.2019 - 11.2020
- Provided comprehensive end to end support to over 25 EY client teams and global risk functions.
- Worked closely with senior management to incorporate risk considerations into strategic decision-making processes, promoting a proactive risk culture.
- Collaborated with client teams to identify, assess, and manage project risks.
- Conducted regular project status meetings, provided progress updates and addressed issues and risks in proactive manner.
- Built strong relationships with clients and internal stakeholders, understanding their needs and expectations.
- Ensured compliance with regulatory requirements by monitoring adherence to established policies and procedures.
Education
Master of Business Administration -
Anglia Ruskin University
Cambridge, UK 01.2021 - 2022.04
Bachelor of Commerce - undefined
Swami Shradhanand College (Delhi University)
01.2016 - 2019.04
Skills
Project Management
Data Analysis (Certified in Google Data Analytics)
Financial Planning
Risk Assessment
Customer Relations
MS Office (Excel, Word, PowerPoint)
Strategic Management
CRM Software
Certification
Google Data Analytics, Coursera, 06/2024
Timeline
Team Manager
Primark
07.2021 - 01.2023
Master of Business Administration -
Anglia Ruskin University
01.2021 - 2022.04
Associate Risk Analyst
Ernst & Young GBS LLP
09.2019 - 11.2020
Bachelor of Commerce - undefined
Swami Shradhanand College (Delhi University)
01.2016 - 2019.04
Customer Relations Advisor
Metro Bank
1 2023 - 4 2024
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