Nixon John
PUNE
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
Work History
Customer Service Advisor
Capita Pvt Ltd
PUNE
08.2023 - Current
- Maintained detailed records of customer interactions, transactions, comments, and complaints.
- Developed relationships with customers through proactive follow-up on orders.
- Identified customer needs and offered solutions to enhance the customer experience.
- Tracked customer feedback using surveys and other methods of evaluation.
- Ensured compliance with all applicable laws regarding consumer protection.
- Processed payments accurately according to company policies and procedures.
- Educated customers on product features and benefits to support sales efforts.
Customer Service Advisor
Concentrix Daksh Pvt Ltd
PUNE
11.2021 - 06.2022
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Assisted customers with product selection, order placement, billing questions, and returns.
- Identified customer needs and offered solutions to enhance the customer experience.
- Maintained detailed records of customer interactions, transactions, comments, and complaints.
- Consulted with customers regarding needs and addressed concerns.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
Bachelors Of Business Administration in Computer Application - Computer And Information Sciences
Christ College
Pune Skills
- Sales support
- Dispute Resolution
- Payment Processing
- Customer Relations
- Complaint Handling
- Quality Assurance
Timeline
Customer Service Advisor
Capita Pvt Ltd
08.2023 - Current
Customer Service Advisor
Concentrix Daksh Pvt Ltd
11.2021 - 06.2022
Bachelors Of Business Administration in Computer Application - Computer And Information Sciences
Christ College
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