NIYATI RAVAL
Rajkot
Summary
Detail-oriented Administrative and Customer Service professional with international experience in Malta and India. Managed executive assistance, purchasing, retail operations, and customer support, while effectively coordinating with suppliers and resolving customer issues. Skilled in Microsoft Office and Excel, with a strong capability to multitask in diverse environments. Pursuing opportunities as Administrative Assistant, Executive Assistant, or Customer Service Support in New Zealand.
Overview
3
3
Languages
1
1
Certification
7
7
years of professional experience
Work History
Shop Assistant
Trigon Stationery
10.2024 - 06.2025
- Provided tailored customer service to enhance shopping experience.
- Addressed customer queries effectively to foster satisfaction.
- Executed accurate POS transactions to ensure seamless sales.
- Maintained merchandising and stock levels.
- Conducted stock counts in inventory management.
Purchasing Assistant, Customer Care Head & Personal Assistant to CEO
Construct Furniture
01.2023 - 04.2024
- Monitored inventory and purchasing requirements to ensure optimal stock levels.
- Monitored inventory and purchasing requirements.
- Maintained Excel procurement records.
- Managed after-sales issues and warranty claims, enhancing customer satisfaction.
- Maintained customer database to efficiently address support tickets.
- Organized customer database for efficient access and support tickets.
International Sales Executive
Shree Ram Packaging Industries
05.2021 - 09.2022
- Managed domestic and international customer enquiries, ensuring timely and accurate responses to enhance customer satisfaction.
- Coordinated deliveries and after-sales service to ensure seamless customer experiences and resolve issues promptly.
- Built long-term client relationships, fostering trust and loyalty to support repeat business.
- Prepared quotations, invoices and sales documentation.
Senior Sales Assistant
Araya Clothing Studio
11.2020 - 03.2021
- Provided personalized assistance to customers, enhancing overall shopping experience.
- Executed visual merchandising strategies to optimize product displays and attract customer interest.
- Processed transactions and maintained accurate inventory records to support operational efficiency.
Personal Assistant
Vertex Dance Studio
02.2018 - 09.2020
- Coordinated meeting and appointment schedules to optimize time management.
- Arranged travel logistics and coordinated meetings to support seamless operations.
- Administered secure filing systems for confidential records to ensure compliance and accessibility.
Education
Diploma of Arts - Management
Global College Malta
Higher Secondary - Humanities
Vidyaniketan School
IndiaSkills
- Customer Service
- Administrative Support
- Product Organization
- Calendar Management
- Record Keeping
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Outlook
- Google Workspace
- Google Docs
- Google Drive
- PowerPoint
- Basic Graphic Design
- Photoshop
- InDesign
- Time Management
- Teamwork
- Communication
- Problem Solving
- InDesign
Certification
- Digital Marketing Internship (Bharat Buildcon)
- Assistant Stylist - CreatorFox Communication
Languages
- English, Fluent
- Gujarati, Native
Languages
English
Advanced
C1
Gujarati
Proficient
C2
Hindi
Advanced
C1
Timeline
Shop Assistant
Trigon Stationery
10.2024 - 06.2025
Purchasing Assistant, Customer Care Head & Personal Assistant to CEO
Construct Furniture
01.2023 - 04.2024
International Sales Executive
Shree Ram Packaging Industries
05.2021 - 09.2022
Senior Sales Assistant
Araya Clothing Studio
11.2020 - 03.2021
Personal Assistant
Vertex Dance Studio
02.2018 - 09.2020
Diploma of Arts - Management
Global College Malta
Higher Secondary - Humanities
Vidyaniketan School