Niyati Sartape
Business Analyst
Dubai
Summary
Dynamic and results-driven Business Analyst/Business Consultant with over 14 years of experience in the Telecom/ICT industry. Proven track record of driving successful business processes, enhancing digital presence, and implementing automation solutions. Adept at leveraging both macro and micro-scale analyses to generate actionable insights. Expertise in Solution Design, Business Analysis, Pre-Sales, Business Process Consulting, and Project Delivery. Committed to maximizing the impact of key performance metrics to expand business operations.
Overview
16
16
years of professional experience
6
6
Certifications
Work History
Senior Business Analyst
Ciena Blue Planet
09.2020 - 07.2023
- Led BPI/Federation/BP UAA Implementation with integrations to multiple southbound systems, providing a single pane for all inventory/fault information.
- Conducted requirement/data analysis, solution definition, scoping, feasibility studies, and solution/integration design.
- Created swagger specs, conducted design walk-throughs, and reviews with stakeholders for sign-offs.
- Prepared documentation including Use Case and Demo PPTs, BRS, HLD, LLD.
- Facilitated business user adoption and guided users to effectively utilize the product.
Senior Business Analyst
Quintica
02.2019 - 09.2020
- Conducted Business Analysis, Process Consulting, and Solution Design of BMC Tools (BMC Remedy, BMC Orchestrator, BMC Discovery).
- Facilitated collaborative workshops with stakeholders to capture business processes/requirements.
- Developed Business Requirement Specification documents and prepared architectural artifacts.
- Managed client engagement for process definition and technical solution design throughout the engagement lifecycle.
Service Management Tools Architect
IBM
11.2016 - 11.2017
- Designed OSS & EMS toolsets for performance, fault, trouble-ticketing, and asset management with automations and orchestrations.
- Engaged with clients for technical solution design and developed High-Level Design (HLD) and architectural artifacts.
- Processed proposals through Solution, Technical & Delivery Assurance, and Quality Assurance Reviews.
Solution Lead/Presales Consultant
Tech Mahindra/Wipro Ltd
09.2014 - 11.2016
- Analyzed RFP requirements and proposed solutions in OSS, Analytics, and other technology areas.
- Prepared Technical-Commercial Proposals and involved in Analysis, Functional Mapping, Technical Solution Design, and Documentation.
- Collaborated with clients' business and technical SMEs to identify business and implementation objectives and goals.
OSS Solution Architect
Tata Consultancy Services
07.2011 - 09.2014
- Designed OSS systems for Inventory Management, Provisioning, Fault & Performance Management, and Ticketing.
- Involved in Analysis, Functional Mapping, Technical Solution Design, and Documentation.
- Managed product analysis, vendor management, gap analysis, PoC, integration, and implementation plans.
Service Delivery Engineer
COLT Technology Services/Reliance Communications
05.2007 - 05.2011
- Designed and provisioned bandwidth circuits, performed feasibility and constraint analysis.
- Managed operations and maintenance of transport SDH networks.
- Troubleshot faults and resolved customer complaints during migration and provisioning.
Education
Diploma - Electronics Engineering
Government Polytechnic
MumbaiBachelors - Electronics and Communication Engineering
Institution of Engineers
KolkataSkills
- Solution Design & Business Analysis: OSS, BSS, ITSM, ITIL, Telecom Technology
- Technical Proficiency: Netcool, Blueplanet Inventory, Blueplanet Federation, Blueplanet UAA, Cramer, Clarity, Granite XNG, Ontology, IBM Tivoli (Netcool, APM), BMC Remedy, BMC Orchestrator, BMC Discovery, Manage Engine
- Project Management & Consulting: Proposal/RFP Writing, Customer Presentations, Project Delivery, Process Consulting
- Certifications: ITIL V4, Effective Bids and Persuasive proposals, Ciena RPA Sales Specialist, Ciena Inventory Sales Specialist, CBAP, Scrum Master
- Soft Skills: Client Engagement, Stakeholder Management, Technical Solution Design, Documentation, Training & Adoption
Certification
ITIL V4
Timeline
Senior Business Analyst
Ciena Blue Planet
09.2020 - 07.2023
Senior Business Analyst
Quintica
02.2019 - 09.2020
Service Management Tools Architect
IBM
11.2016 - 11.2017
Solution Lead/Presales Consultant
Tech Mahindra/Wipro Ltd
09.2014 - 11.2016
OSS Solution Architect
Tata Consultancy Services
07.2011 - 09.2014
Service Delivery Engineer
COLT Technology Services/Reliance Communications
05.2007 - 05.2011
Diploma - Electronics Engineering
Government Polytechnic
Bachelors - Electronics and Communication Engineering
Institution of Engineers
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