NIYAZ BHAT
Srinagar
Summary
Results-driven Team Leader specializing in quality assurance, issue resolution, and effective communication. Demonstrated proficiency in project management, personnel training, and production scheduling. Recognized for exemplary work ethic, punctuality, and commitment to quality standards.
Overview
14
14
years of professional experience
Work History
Team Lead – Service Delivery
Bharat IT Services Limited
Noida
12.2020 - Current
- Led end-to-end IT service delivery for large enterprise and banking clients, ensuring seamless execution from planning to closure.
- Managed installation, commissioning, and lifecycle support of desktops, servers, printers, and peripherals across multiple locations.
- Oversaw daily operations with task allocation and real-time performance monitoring to enhance efficiency.
- Ensured compliance with SLAs and contractual commitments through proactive governance and follow-ups.
- Served as primary contact for technical escalations among customers, OEMs, factory teams, and internal stakeholders.
- Coordinated meetings with finance and procurement teams regarding high-profile payments and billing validations.
- Drove service quality improvements by mentoring team members for consistent performance outcomes.
- Verified site activities against defined standards prior to closure, minimizing rework and operational risks.
Team Leader - Service Delivery
Remax Services
Chandigarh
12.2013 - 11.2020
- Served as Single Point of Contact (SPOC) for end-to-end payments operations, ensuring seamless transaction processing among internal teams and vendors.
- Led a team managing payment processing, reconciliation, settlements, and exception management, meeting defined SLAs and TATs.
- Monitored daily payment cycles, tracked failures, and resolved payment-related issues to ensure business continuity.
- Coordinated with banking partners, IT teams, and compliance units for smooth operations and timely issue resolution.
- Implemented process controls to minimize payment errors, duplicates, and reconciliation mismatches.
- Prepared and distributed MIS reports, dashboards, and operational metrics to support informed decision-making.
- Ensured compliance with regulatory and internal requirements in all payment activities, including audit documentation.
- Drove process improvements and automation initiatives to enhance efficiency and accuracy.
Executive Support
Infotek Software & Systems Pvt. Ltd.
Pune
08.2011 - 12.2013
- Handled high-value payment coordination and conducted senior-level meetings with customers, ensuring clarity, alignment, and timely closure of financial matters.
- Actively engaged with key stakeholders during critical discussions, addressing concerns, resolving bottlenecks, and maintaining professional relationships.
- Ensured smooth payment cycles by following up proactively and aligning operational deliverables with customer expectations.
Education
Microsoft Professional - Enterprise Applications (MS Office)
Gandhi Institute of Computer Education
Srinagar03-2011
Bachelor of Commerce - Commerce & Computer Applications
Gandhi Memorial College
Srinagar12-2010
2-Year Diploma - Computer Hardware & Software
Computer Trust of Kashmir
Srinagar05-2009
Skills
- IT hardware installation and service management
- Service delivery and client support
- Team leadership and motivation
- Performance monitoring and assessment
- Problem solving and decision making
- Conflict resolution and stakeholder management
- Coaching and mentoring team members
- Operations and project management
- Client communication and relationship building
- Work assignment delegation and planning
- SOP adherence and documentation
- Staff education and training
- Service level agreements (SLA) compliance
- Daily workflow improvement and resource planning
- Technical support and endpoint security management
- Windows 11 deployment and imaging
Languages
English
Proficient (C2)
C2
Urdu
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Kashmiri
Proficient (C2)
C2
Timeline
Team Lead – Service Delivery
Bharat IT Services Limited
12.2020 - Current
Team Leader - Service Delivery
Remax Services
12.2013 - 11.2020
Executive Support
Infotek Software & Systems Pvt. Ltd.
08.2011 - 12.2013
Microsoft Professional - Enterprise Applications (MS Office)
Gandhi Institute of Computer Education
Bachelor of Commerce - Commerce & Computer Applications
Gandhi Memorial College
2-Year Diploma - Computer Hardware & Software
Computer Trust of Kashmir