Niyaz Mohammad Basha

PMO Lead - Aviva Project (March 2023 to current)

PMO Lead - Walmart (Aug 2021 to Jan 2023)

• Coordinated resources across multiple departments to ensure successful delivery of projects.
• Monitored progress of projects to ensure timely completion.
• Prepared weekly, monthly, quarterly reports highlighting key achievements, areas of concern and recommended actions.
• Provided direction to project teams.
• Assisted in developing business cases for new initiatives or changes in existing projects.
• Conducted regular reviews with stakeholders to assess performance against targets.
• Identified potential risks and developed mitigation strategies to address them.
• Collaborated with stakeholders to understand their needs and develop solutions accordingly.
• Delegated daily tasks to team members to optimize group productivity.
• Offered training and support to keep team members motivated and working toward objectives.
• Completed daily quality assurance duties to provide feedback for improvements.
• Mentored newly hired employees on operations.

Project Manager - JP Morgan Chase (Sep 2015 to Oct 2019)

GE (Nov 2019 to July 2021)

• Built and established strong partnerships with teams, vendors and contractors.
• Led meetings with internal team members, consultants and contractors.
• Created project plans with established timelines, assigned to appropriate teams and managed workflow.
• Prepared cost estimates for projects of varying sizes.
• Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
• Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
• Modified project plans when needed to better align with organizational objectives.
• Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
• Created team objectives and roles with specific goals outlined for each individual.
• Determined project staffing needs and led resource management.

• Documented workflow processes for verifying customer accounts according to established standards.
• Responded promptly to inquiries from customers regarding their account status or verification process.
• Researched and evaluated customer information for compliance with internal policies and procedures.
• Analyzed customer feedback to identify areas of improvement in the verification process.
• Generated reports on key performance metrics related to the effectiveness of the verification process.
• Conducted regular audits of completed verifications to ensure accuracy and compliance with regulations.
• Implemented quality control measures to ensure accuracy of verified information.

• Monitored customer satisfaction levels through surveys and feedback.
• Implemented solutions for improving response times, reducing costs, and increasing overall efficiency of operations.
• Conducted regular meetings with the customer care team to ensure quality performance and productivity.
• Created reports that measure the effectiveness of customer service initiatives.
• Performed root cause analysis of recurring problems in order to develop long term solutions.
• Analyzed call center data for trends in order to recommend process improvements.
• Assessed team performance against established goals and objectives on an ongoing basis.

• Coordinated efforts between developers, testers, operations personnel, vendors, as required.
• Implemented security protocols across networks and systems to protect against unauthorized access attempts.
• Reviewed user requests for system access privileges according to company policy guidelines.
• Provided technical support to users regarding the use PSTN & Broadband connection.