Nizam Babu
Front Office - Duty Manager
Dubai
Summary
Encouraging Front office manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
7
7
Languages
Work History
Front Office Duty Manager
One And Only Royal Mirage
Dubai
09.2018 - Current
- Processed check-ins and check-outs, created reservations and processed special requests.
- Welcomed patrons and immediately offered assistance by asking open-ended questions.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Prepared agendas and took notes at meetings to archive proceedings.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Front Desk Agent
Radisson Salem
Salem
02.2017 - 08.2018
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Maintained clean and organized front desk areas to uphold polished company image.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Front Desk Receptionist
Le Meridein
Coimbatore
01.2016 - 01.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Trained new team members on company procedures, customer service and issue resolution.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Routed incoming mail and messages to relevant personnel without delay.
Education
Intercalated Bachelor Of Science - Hotel Management
05.2014 - 12.2016
Diploma In Carving Technology -
08.2017 - 08.2018
Skills
Strategic planning
Timeline
Front Office Duty Manager - One And Only Royal Mirage
09.2018 - Current
Shevaroys College - Diploma In Carving Technology ,
08.2017 - 08.2018
Front Desk Agent - Radisson Salem
02.2017 - 08.2018
Front Desk Receptionist - Le Meridein
01.2016 - 01.2017
Shevaroys College of Hotel Management - Intercalated Bachelor Of Science, Hotel Management
05.2014 - 12.2016
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