Opera PMS
Nizam Babu
Front Office
Summary
Accomplished Manager with a proven track record at Aloft Hotel, enhancing guest satisfaction to an unprecedented 95.4% through strategic upselling and loyalty programs. Expert in Property Management Systems and adept at staff training, I spearheaded initiatives that significantly improved operational efficiency and team morale.
Overview
8
8
years of professional experience
Work History
Front Office Duty Manager
Aloft Hotel
03.2024 - Current
- Introduced Upsell packages as the first employee of the hotel to FO department with management approval and succeeded doing the highest upseller of the year.
- Worked efficiently on guest voice and pushed the score to 95.4 % which was the highest ever the hotel achieved.
- Highest amount of recognition from guest on medalia.
- Attend Loyalty compliance training with Marriott team and implemented the strategies within my current team.
- Trainer for the team and conducted efficient trainings and roll plays which helped the colleagues to boost their confidence.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Trained new hires in front office procedures, contributing to a knowledgeable and skilled team.
- Spearheaded initiatives for improving employee morale which led to increased productivity within the front office team.
- Maintained effective communication between all hotel departments for optimal interdepartmental collaboration and overall operation efficiency.
Front Office Duty Manager
One and Only Royal Mirage - Keener International
09.2018 - 03.2024
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Coordinated closely with the sales team on promotional strategies, resulting in increased occupancy rates and revenue generation.
- Managed daily front office operations, ensuring smooth workflow and maximum efficiency among staff members.
- Enhanced guest satisfaction by efficiently handling front office tasks and promptly addressing inquiries.
- Coached employees through day-to-day work and complex problems.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Front Office Supervisor
Radisson
09.2017 - 09.2018
- Managed group bookings effectively to optimize room allocation while accommodating individual preferences.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Front Office Executive
Le Meridian Hotel
01.2017 - 09.2017
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Updated reports, managed accounts, and generated reports for company database.
Education
Bachelor of Science - Hotel Management And Catering Science
Alagappa University
04.2001 -
Diploma in Carving And Craft - Diploma in Carving And Craft
Alagappa University
Yercaud 04.2001 -
Skills
Property Management Systems
Staff Training and Development
Decision-making capabilities
Team Management
Proficient in Marsha
Proficient in One Yield
Software
Marsha
One Yield
Marriott Global System
Languages
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Tamil
Bilingual or Proficient (C2)
Kanada
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Timeline
Front Office Duty Manager
Aloft Hotel
03.2024 - Current
Front Office Duty Manager
One and Only Royal Mirage - Keener International
09.2018 - 03.2024
Front Office Supervisor
Radisson
09.2017 - 09.2018
Front Office Executive
Le Meridian Hotel
01.2017 - 09.2017
Bachelor of Science - Hotel Management And Catering Science
Alagappa University
04.2001 -
Diploma in Carving And Craft - Diploma in Carving And Craft
Alagappa University
04.2001 -