Nizamuddin Gaffar

• Led the implementation, and deployment of SailPoint IdentityNow for a global enterprise, integrating with Active Directory, Flat file and Oracle systems.
• Managed a team of 15+ engineers, ensuring timely delivery of IAM projects within budget and scope.
• Conducted workshops with clients to gather requirements, design workflows, and implement role-based access controls (RBAC).
• Managed project timelines, resources, and budgets, ensuring on-time and within-budget delivery of IAM solutions.
• Collaborated with clients to define project scope, deliverables, and success criteria, ensuring alignment with business objectives.
• Provided post-implementation support, including troubleshooting, system optimization, and user training.
• Utilizing tools (such as ServiceNOW, ITSM, SailPoint IdentityNow, One Identity, AD, JIRA) to track and progress and assign task
• Delivered a project enhancement suggestion that resulted in significant time and cost savings

• Acted as the primary liaison between clients and internal teams, ensuring clear communication and alignment on project goals.
• Managed projects for enterprise clients, including scope definition, resource allocation, and risk management.
• Prepared and presented project status reports, risk assessments, and post-implementation reviews to senior stakeholders.
• Resolved client escalations promptly, maintaining a 96% client retention rate.
• Assisted customers in troubleshooting technical issues, providing exceptional customer service.
• Prepared detailed reports for management, highlighting project progress and areas of concern.
• Involved in design and implementation of SailPoint, configuring Active Directory, and Shared Folders
• Managed client requirements and configure SailPoint connectors for applications
• Developed custom workflows and connectors using BeanShell and REST APIs to integrate SailPoint IDN with enterprise systems like Active Directory, Azure AD, and SaaS applications
• Presented project status updates to customers and collected feedback for review
• Configured resource definitions by interacting with business analysts and other end users to resolve user requirements issues
• Administered user accounts and access controls using SailPoint IdentityNow and Active Directory, ensuring timely provisioning and de-provisioning of user accounts
• Assisted in the development of custom reports and dashboards to monitor access risks and compliance metrics
• Maintained comprehensive documentation of IAM processes and policies, ensuring clarity and consistency

• Tri-Annual Security access review TSAR – Performed a key role in BFE owner’s/reviewers, to regularly review user access and any other modifications are implemented by the Access Management team in a reasonable timeframe
• Administration of user accounts across a wide range of platforms (Netx360, EMS, ASDS and Mainframe)
• Working with Incident Management (BMC Remedy 7) to analyze the tickets for root cause of the incident
• Gathered feedback from clients on their experiences working with organization and used this data to inform continuous improvement efforts.
• Responded and investigated security incidents, conducting root cause analysis and implementing corrective actions
• Protected system information by correctly managing users and access profiles.
• Provided technical support and troubleshooting for IAM systems, ensuring minimal downtime and optimal performance.
• Collaborated with security teams to identify and mitigate access-related risks.
• Reduced access-related security incidents by 35% through proactive monitoring and policy enforcement.

• Assisted in the implementation of IAM solutions, including user provisioning, access certifications, and role management.
• Provided technical support to clients, resolving issues related to access management and system integration.
• Collaborated with senior engineers to design and test IAM workflows.
• Documented processes and created user guides for IAM systems.
• Improved client satisfaction scores through timely issue resolution and proactive communication.