Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Business
Languages
Timeline
Generic
Nizar S

Nizar S

The Nilgiris

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

16
16
years of professional experience

Work History

Team Lead- System & Network Admin - IT

Information Evolution India Pvt Ltd
10.2015 - Current
  • Conducts inductions at all locations and performs regular system audits to identify and address potential issues, ensuring consistent support for operations in Costa Rica, the Philippines, and India
  • Providing support for SOC-based audits and ensuring adherence to policies
  • Managing teams in various operations, both in and out, and monitoring complete security parameters
  • Provides general and in-depth technical guidance, assistance and maintenance support on diverse software applications, operating systems and hardware for staff at all locations
  • Performs basic hardware repairs and maintenance on wide range of PC-based computers, laptops and peripherals
  • Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues
  • Evaluates, coordinates, sets up and maintains voice mail and end user phone equipment for VOIP phone service
  • Performs routine, day-to-day hardware and software maintenance, including patches and virus software updates on workstations and servers as necessary
  • Troubleshoot and Administer Active Directory (AD), DHCP, DNS, and Group Policy Object (GPO) issues
  • Implemented server maintenance and patches under established IT policies and procedures
  • Manage systems routine backup, scheduling jobs via PRTG, enabling system logging, network logging of servers for maintenance, performance tuning, testing
  • Manage Firewall device NSA 3600 and NSA 2600
  • Maintain Hardware and Software Assets and Inventory
  • Configure and control CCTV cameras and DVR and NVR
  • Provide Problem Management support, including RCA (root cause analysis), for clients impacting incidents and troubleshooting complex problems to fix root cause
  • Maintained flexible schedule and responded to afterhours and weekend emergencies
  • Responsible for WAN and LAN Management
  • Responsible for Backup/Disaster Recovery
  • Worked on Planning, Designing and implementing all process related to migration
  • Planning, implementation and testing
  • Symantec, Kaspersky & Trend micro antivirus server installation and deployments
  • Installing and Configuring the DHCP, DNS & IIS server
  • Diagnose hardware and software problems, and replace defective components
  • Assist in website updates and maintenance
  • Completed reports detailing network and systems performance and downtime issues
  • Supported day-to-day operations, monitoring and resolving client/server and storage issues
  • Implemented internet and intranet applications on multiple platforms
  • Created nightly jobs for database backups
  • Contributed to development, administration and testing of disaster recovery plans
  • Conducted routine and emergency maintenance of assigned data center equipment
  • Maintained current software licenses for computers and mobile devices
  • Used Retina and HBSS to secure systems against STIG guidelines
  • Spearheaded inventory control measures to replenish and maintain IT equipment
  • Configured, tested and maintained Server, Router, Firewall network equipment to achieve maximum performance.

Customer Support Engineer

HCL Infosystems. Ltd
11.2010 - 10.2015
  • Promoted purchase of service contracts and warranties by detailing benefits of each to customers
  • Ensures recoverability, availability, scalability, and performance of Servers environment
  • Establishes and implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters queries via chat, phone and email
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • Troubleshoots and resolves software, hardware, Windows and Linux-based operating system, and networking problems
  • Recommends hardware and software upgrades according to growth statistics and disk space forecasts
  • Schedules, plans, and performs system upgrades, including coordinating transition from test to production environments
  • Took ownership of issues and set proper and realistic expectations to deliver prompt solutions
  • Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues
  • Syslog / Log Rotation Management (Maintained Separate Log Server)
  • Participated in complete system builds, upgrades, migrations, code deployments and patch management
  • Implemented security policy and virus protection
  • Administered change management related to server upgrades and software installation
  • Provides technical support for system users
  • H/W Support for, LINE SERVERS (INTEL X-86/X-64 PLATEFORM), Dell Enterprise Intern attended in Dell Technologies (2 months)
  • Helped streamline repair processes and update procedures for support action consistency
  • Maintained servers and systems to keep networks fully operational during peak periods.

Technical Support Engineer

Lash Tech Computer Service
06.2010 - 11.2010
  • Updated and maintained current customer support database
  • Researched new tactics to better hone responses and shorten remediation times
  • Documented faults and bugs for referral to development staff for use in updates
  • Troubleshoot server hardware and software issues and escalate accordingly
  • Assist as part of team in building and managing lab environments with complex settings, configurations, topologies and equipment including servers and various network elements
  • Assist in development, improvement and maintenance of imaging/deployment solution
  • Maintained response times to support business continuity
  • Analyzed issues to identify troubleshooting methods needed for quick remediation
  • Served as primary point of contact for support relating to owned solutions and products
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Computer Faculty Member

CSC Computer Education
06.2008 - 06.2010
  • Compiled reading lists and other relevant assignments to bolster student understanding of class concepts
  • Administration of Windows 2000 and 2003 Servers
  • Troubleshoot backup failures
  • Implementation of changes on production servers in large Web Center environment
  • Build servers for production and test environments following strict build procedures
  • Assist in troubleshooting production issues with members of other teams within I.T
  • Troubleshoot server hardware issues and work with service providers to facilitate repairs
  • Exceeded goals through effective task prioritization and great work ethic
  • Delivered clear, effective feedback to improve quality and efficiency of student-written computer programs
  • Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems
  • Compiled reading lists and other relevant assignments to bolster student understanding of class concepts.

Education

Bachelor of Science - IT

Annamalai University
Udhagamandalam, Tamil Nadu
05.2010

Diploma - Instrumentation And Control Engineering

Government Polytechnic College
Udhagamandalam, Tamil Nadu
04.2007

High School Diploma -

Govt Hight Secondary School
Udhagamandalam, Tamil Nadu
03.2005

Skills

  • Infrastructure Management
  • Servers expertise
  • Program installations
  • System upgrades
  • Teamwork and Collaboration
  • Multitasking Abilities
  • Analytical and Critical Thinking
  • Problem-Solving
  • Good Telephone Etiquette
  • Performance monitoring
  • Performance Improvement
  • Workplace Safety
  • Schedule Management
  • Complaint resolution
  • Employee Evaluation
  • Trend tracking
  • Team Supervision
  • Team motivation
  • People Management
  • Work Planning and Prioritization
  • Analytical Thinking
  • Daily workflow improvement
  • Staff education and training
  • Leading Team Meetings
  • Issue Resolution
  • Work Planning
  • Flexible Schedule
  • Client Support
  • Technical Support
  • Shift Scheduling
  • Call Center Operations
  • Performance Evaluations
  • Data Analysis
  • Project Planning
  • Process Analysis
  • Audit reporting
  • Issue Research

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 300 staff members.

Hobbies and Interests

  • Teaching Technical Education
  • Handling the team effectively

Business

handling Exports and Handknit products for all kinds of designs

Languages

English
Intermediate (B1)
Tamil
Advanced (C1)
Hindi
Elementary (A2)
Urdu
Intermediate (B1)

Timeline

Team Lead- System & Network Admin - IT

Information Evolution India Pvt Ltd
10.2015 - Current

Customer Support Engineer

HCL Infosystems. Ltd
11.2010 - 10.2015

Technical Support Engineer

Lash Tech Computer Service
06.2010 - 11.2010

Computer Faculty Member

CSC Computer Education
06.2008 - 06.2010

Bachelor of Science - IT

Annamalai University

Diploma - Instrumentation And Control Engineering

Government Polytechnic College

High School Diploma -

Govt Hight Secondary School

Similar Profiles

CREATE PROFILE
Nizar S