Njerie Davenport
Indianapolis
Summary
Skilled in calendar management and building client relationships, I excelled at Grace Walker as an Appointment Scheduler, enhancing customer satisfaction significantly. Leveraging CRM software and exceptional follow-up skills, I efficiently managed high call volumes, ensuring accuracy and professionalism in every interaction.
Overview
4
4
years of professional experience
Work History
Appointment Scheduler
Grace Walker
05.2021 - 12.2024
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
Education
Business Administration
Chattanooga State Community College
Chattanooga, TNSkills
- Calendar management
- Meeting deadlines
- Remote work capabilities
- Guest relations
- Follow-up skills
- Accuracy and precision
- Client relationship building
- Schedule coordination
- CRM software
- Sales support
- Chart updating
- Data entry proficiency
- Virtual assistance
- Call screening
Timeline
Appointment Scheduler
Grace Walker
05.2021 - 12.2024
Business Administration
Chattanooga State Community College
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