N.K. Bini
Chennai
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
9
9
years of professional experience
2012
2012
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
COORDINATOR
C.H. Robinson Worldwide Freight India Private Ltd
08.2021 - Current
- Application: Navisphere
- Efficiently handled various customer rates received from Ocean Carriers, ensuring accuracy and timeliness in rate management processes
- Managed all worldwide trade rates and surcharges, including FEA, MEA & RSE, OCE, NEUR, SEUR, MED, NAM, SAM, LAM, etc., to support global logistics operations
- Loaded rates into the internal system (Navisphere) within Service Level Agreements (SLAs) and maintained the rate database in SharePoint for easy access and reference
- Conducted audits of team work to maintain accuracy and quality standards, providing feedback and coaching as needed to drive continuous improvement
- Liaised with carriers to obtain correct rates and surcharges, ensuring accurate pricing for customers and supporting business development efforts
- Preparation of security filling ISF and following up for approval status of submission.
- Create a load in Navisphere to update and maintain the complete information of the bookings by received from carrier or tracking through the carrier site.
- Analyzing the document received directly from the customers via Mails, Fax and segregating by its category and assigning task in appropriate manner by documents.
- Responsible for processing the amendment requests from customers.
- Minimize and eliminate client escalations by proactively identifying areas of improvement and formulating a system to control them.
- Analyzing the weekly error reports received from branches and made action plans
- Created the SOP for all the customers and maintaining regularly
Senior Process Associate
DHL Global Forwarding Freight Shared Services (India) LLP
06.2019 - 07.2021
- Application: CW1 (Cargo wise)
- Handling Ocean Freight Export Part
- Submitting Shipping Instruction & Verified Gross Mass
- Security Filing for US-AMS/CANADA-ACI/JAPAN-JP24
- ISF Filing to CAE as well as third party filer
- Port Order preparation to customs such as Dakosy, Port Base & E-balie based on load Port
Customer Coordinator
Hapag-Lloyd Global Services Pvt Ltd
11.2016 - 06.2019
- Application: FIS
- Export Documentation
- Create Bill of Lading (Master B/L)
- Create and Distribute Freight Invoice
- Final Invoice to the customer
- Release Seaway bill to the customer
Documentation Executive
Om Merchandise
08.2016 - 10.2016
- Export documentations
- Collecting documents for LC shipments
- Vessel Tracking
- Coordinating with Liners & Customer
Education
B.E - Electrical And Electronics Engineering
P.B College Of Engineering
Irrungkattukottai, SriperumbatturSkills
Problem-solving
MS office
Adaptability and flexibility
Operations management
Team collaboration
Time management
Decision-making
Task prioritization
Attention to detail
Strategic planning
Work Planning and Prioritization
Customer service
Certification
Successful completion of course in Diploma in Computer Applications
Accomplishments
- Have won star performer award thrice in Hapag-Lloyd Global Services Pvt Ltd
- Have won quarterly performer award twice and monthly performer award thrice in DHL Global Forwarding Freight Shared Services (India) LLP
- Have won reward for monthly performer in C.H. Robinson Worldwide Freight India Private Ltd.
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Personal Information
- Spouse's Name: R.Jayaprakash
- Date of Birth: 10/29/90
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
COORDINATOR
C.H. Robinson Worldwide Freight India Private Ltd
08.2021 - Current
Senior Process Associate
DHL Global Forwarding Freight Shared Services (India) LLP
06.2019 - 07.2021
Customer Coordinator
Hapag-Lloyd Global Services Pvt Ltd
11.2016 - 06.2019
Documentation Executive
Om Merchandise
08.2016 - 10.2016
B.E - Electrical And Electronics Engineering
P.B College Of Engineering
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