Mohammed Noor Khan
Bangalore
Summary
Dynamic team leader with a proven track record at Colt Assist, excelling in coaching and mentoring to enhance team performance. Expertise in root cause analysis and customer relationship management drives efficiency and achieves high client satisfaction. Committed to operational excellence and fostering a motivated workforce.
Overview
11
11
years of professional experience
Work History
Team Leader
Colt Assist
Bangalore
02.2023 - 07.2025
- Led team meetings to align project goals and improve communication.
- Trained new staff on operational procedures and safety protocols.
- Coordinated daily tasks to ensure workflow efficiency among team members.
- Implemented training sessions to enhance team skills and knowledge base.
- Assisted in onboarding processes for new employees, providing guidance and support.
- Offered training and support to keep team members motivated and working toward objectives.
Senior Consultant (Assistant Team Leader)
Telligent 24-7 Intouch
Bangalore
11.2020 - 01.2023
- Handling Team.
- Managing daily tickets assigned.
- Mapping and checking for errors in the game.
- Handling customer concerns via email.
- Conducting PKT and monthly meetings.
- Monitor and manage staff performance to attain target metrics, both individually and as a team unit.
- Evaluated clients' needs and created a plan of action to provide solutions.
- Troubleshot issues by understanding the issue, diagnosing the root cause, and coming up with effective solutions.
Senior Customer Service Representative & (SME)
UDAAN
Bangalore
04.2019 - 03.2020
- Ensure the company has good client service.
- B2B services.
- Assist customers with their products in various categories: FMCG, Non-FMCG, Pharma, and Fresh.
- Worked on root cause analysis.
- SME for 5 months, took ownership in terms of their performance. KRA AIW, Quality, schedule adherence
- Achieved floor rankings overall as a rising star.
Senior Executive ( Quality Analyst )
Aegis ITPL BANGALORE
Bangalore
02.2018 - 10.2018
- Oversee and ensure conflict resolution between associates and customers.
- Have a follow-up with a customer.
- Ensure the company has good client service.
- Reach the target and customer satisfaction.
- Book flight, car, and hotel reservations.
- Provide services to customers facing issues with their bookings.
Customer Service Representative
Convergys
Bangalore
11.2014 - 01.2018
- Process weekly sales lead reports for submission to management.
- Oversee and ensure conflict resolution between associates and customers
- Have a follow-up with a client.
- Ensure the company has good client service
- Ensure that you bring in new clients and provide the best customer satisfaction to clients.
- Reach sales targets and customer satisfaction.
Education
Commerce - Business Management
Rosario College of Management Studies
Mangalore03.2009
SSLC -
Crescent English Medium School
Mangalore03.2007
Skills
- Product knowledge lead
- Organizational skills
- Excellent customer service and communication skills
- Ability to handle large volumes of invoices
- Excellent knowledge of MS Office
- Basic Excel knowledge
- Team leadership
- Customer relationship management
- Root cause analysis
- People management
- Coaching and mentoring
Languages
English
First Language
Hindi
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
References
References available upon request.
Timeline
Team Leader
Colt Assist
02.2023 - 07.2025
Senior Consultant (Assistant Team Leader)
Telligent 24-7 Intouch
11.2020 - 01.2023
Senior Customer Service Representative & (SME)
UDAAN
04.2019 - 03.2020
Senior Executive ( Quality Analyst )
Aegis ITPL BANGALORE
02.2018 - 10.2018
Customer Service Representative
Convergys
11.2014 - 01.2018
Commerce - Business Management
Rosario College of Management Studies
SSLC -
Crescent English Medium School
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