Summary
Overview
Work History
Education
Skills
Quick Guide
Timeline
Generic

Noah Samuel Goyani

Hyderabad

Summary

Dedicated Consultant bringing dynamic skills in client oversight, issue resolution, and presentation. Successful juggling multiple tasks and projects simultaneously. Excellent business knowledge within the field.

Overview

7
7
years of professional experience

Work History

Consultant Lead

Sutherland
10.2023 - 03.2024
  • Led virtual consultation and coordination activities using Amazon Chime.
  • Supervised task execution and ensured effective communication across teams.
  • Contributed to workflow improvements and documentation management.

Operations Executive

Sutherland
Hyderabad
04.2017 - 06.2020
  • Handled a high volume of customer interactions daily using Amazon AC3, ensuring prompt and accurate issue resolution in line with Amazon's customer obsession principle.
  • Utilized AC3 to investigate and resolve order, delivery, and account-related issues, maintaining high satisfaction scores and first-contact resolution rates.
  • Accurately documented customer interactions and cases details in AC3 to support seamless handoffs and case follow-ups.
  • Identified process inefficiencies through AC3 data insights and provided actionable feedback to improve customer service workflows.
  • Collaborated cross-functionally with internal teams via AC3 to escalate and resolve complex cases while maintaining SLAs.
  • Adhered to Amazon's standard operating procedures and quality metrics while managing cases through AC3, ensuring compliance and performance excellence.

Education

B.com - Computer Applications

Jagruthi Degree And P.G College
Hyderabad

MBA - Finance

Aurobindo College Of Business Management

Skills

  • C
  • C
  • Tally
  • Excel
  • Process optimization
  • Conflict resolution
  • Workflow improvement
  • Quality assurance

Quick Guide

2+ years in operations consulting roles, Amazon Chime, MS Office, Communication, coordination, planning, team leadership, B.Com (Computer Applications), strong commerce and tech base, Fast learner, team player, adaptable to different roles, Cricket, travel, cooking, Suitable for roles in operations, finance, client support or consulting

Timeline

Consultant Lead

Sutherland
10.2023 - 03.2024

Operations Executive

Sutherland
04.2017 - 06.2020

B.com - Computer Applications

Jagruthi Degree And P.G College

MBA - Finance

Aurobindo College Of Business Management

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Noah Samuel Goyani