NOAH SCOFIELD
Noblesville
Summary
IT Support Specialist experienced in consistently managing and resolving diverse technical challenges, aiming to apply extensive expertise and skills within a dynamic organization that prioritizes technical excellence and customer satisfaction. Seeking an opportunity to contribute effectively and drive continuous improvement in IT support operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
T1 INCIDENT TECHNICIAN
IA
07.2024 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Assisted in propriety software and robotic troubleshooting for iA's customers.
SYSTEMS ADMINISTRATOR
EnVista, LLC
05.2024 - 07.2024
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Provided support to our tier 1 technicians.
- Provided on-site availability to clients.
- Point of escalation for technicians.
SR. SERVICE DESK TECHNICIAN
EnVista, LLC
03.2023 - 07.2024
- Provide live answer and call-back support for client inquiries and requests
- Create tickets in Autotask following established processes
- Gather client information to analyze symptoms and determine to issue
- Offer technical assistance for computer hardware/software
- Resolve client issues via phone, email, or chat
- Escalate tickets as needed
- Track accurate time spent providing ticketing solutions
- Conduct research using the available internal database
- Manage ticket system queues and coordinate operations
- Train and mentor new employees and interns
- Create and update knowledge base documentation
SERVICE DESK TECHNICIAN
EnVista, LLC
12.2022 - 03.2023
- Resolving issues effectively to meet client needs
- Coordinate hardware deliveries and dispatches
- Maintain cleanliness and inventory of hardware
- Provided on-site support
- Answer in-coming help desk phone calls
- Image and employ company/client hardware
INTERN
EnVista, LLC
06.2022 - 12.2022
- Created call-tracking spreadsheets using Excel
- Coordinated hardware deliveries
- Provided on-site support
- Answering incoming help desk calls
- Maintain cleanliness and inventory of hardware
Education
Bachelors Degree - Computer Information Technology, Concentration in web development
Purdue University
12.2022
Skills
- Executed jobs and deployments using Datto
- Monitored alerts through LogicMonitor
- Enrolled equipment with security measures such as Sophos
- Provided documentation when troubleshooting issues
- Managed user access control inside Active Directory
- Experienced in PC hardware repair, building PC Desktops
- Proficient in Office 365
- Effective time management
Certification
Datto Certified Deployment Specialist - RMM
Timeline
T1 INCIDENT TECHNICIAN
IA
07.2024 - Current
SYSTEMS ADMINISTRATOR
EnVista, LLC
05.2024 - 07.2024
SR. SERVICE DESK TECHNICIAN
EnVista, LLC
03.2023 - 07.2024
SERVICE DESK TECHNICIAN
EnVista, LLC
12.2022 - 03.2023
INTERN
EnVista, LLC
06.2022 - 12.2022
Bachelors Degree - Computer Information Technology, Concentration in web development
Purdue University
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