Noaman Shaikh
Mumbai
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
23
23
years of professional experience
Work History
Service Advisor
Lakozy Toyota
06.2023 - Current
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Customer Service Manager, Assembly Quality
Royal Enfield
08.2019 - 06.2023
- Enhanced customer satisfaction by implementing strategic solutions to address common complaints and concerns.
- Reduced customer complaint rates with a proactive approach to identifying and addressing issues before they escalated.
- Analyzed customer feedback data to identify areas for improvement and implement necessary changes in assembly processes.
Self Employed
Day To Day Groceries Shop
03.2018 - 06.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility
- Managed time efficiently in order to complete all tasks within deadlines.
Assistant Service Manager
Arya Honda
08.2015 - 03.2018
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided exceptional customer service through clear communication, addressing concerns, and offering appropriate solutions.
- Implemented training programs for new employees to quickly familiarize them with company policies, procedures, and safety guidelines.
Team Leader
Arya Honda
08.2013 - 07.2015
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
Service Advisor
Arya Honda
02.2008 - 07.2013
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Mechanical Technician Intern
Ahura Car Care
12.2000 - 01.2008
- Enhanced overall system efficiency by conducting regular equipment inspections and preventative maintenance tasks.
- Diagnosed and resolved mechanical issues for improved machine performance and reduced downtime.
- Provided support during routine maintenance checks, ensuring proper functioning of all mechanical systems.
Education
NIIT Swift Jyoti Program -
NIIT
NIIT Ford 2002
SCC Maharashtra Board -
St. Joseph High School
Umerkhadi Mumbai 1997
Diesel Mechanic ITI - First Class -
M. H Saboo Siddik Polytechnic
Byculla Mumbai 1998
Skills
- Customer Satisfaction
- Technical knowledge
- Complaint Handling
- Sales Promotion
- Customer service professional with a track record of increasing service quality levels
- Experience at building trust and relationships with customers in order to settle disputes and upsell products or services
Timeline
Service Advisor
Lakozy Toyota
06.2023 - Current
Customer Service Manager, Assembly Quality
Royal Enfield
08.2019 - 06.2023
Self Employed
Day To Day Groceries Shop
03.2018 - 06.2019
Assistant Service Manager
Arya Honda
08.2015 - 03.2018
Team Leader
Arya Honda
08.2013 - 07.2015
Service Advisor
Arya Honda
02.2008 - 07.2013
Mechanical Technician Intern
Ahura Car Care
12.2000 - 01.2008
NIIT Swift Jyoti Program -
NIIT
SCC Maharashtra Board -
St. Joseph High School
Diesel Mechanic ITI - First Class -
M. H Saboo Siddik Polytechnic
Similar Profiles
Ivan WilliamsIvan Williams
Car Salesperson at Cowboy Toyota / Norm Reeves ToyotaCar Salesperson at Cowboy Toyota / Norm Reeves Toyota
Christina L. SimardChristina L. Simard
Guest Advocate at Toyota Motor Sales, Toyota Los Angeles RegionGuest Advocate at Toyota Motor Sales, Toyota Los Angeles Region
Karen "Renee" RankinKaren "Renee" Rankin
Courtesy Shuttle Driver at DeLuca Toyota/ Gettel ToyotaCourtesy Shuttle Driver at DeLuca Toyota/ Gettel Toyota