Enthusiastic cloud support associate delivering outstanding technical assistance and support to cloud service users. Possessing strong problem-solving skills to address intricate issues concerning cloud infrastructure, applications, and services with precision and attention to detail. Known for effectively utilizing knowledge base resources to provide accurate and effective solutions, while upholding professionalism and a strong customer-centric approach.
Essentially close the gaps between software development, testing, and support. On a day-to-day basis i will be monitoring, optimizing, and sometimes managing the IT projects.