Noel Babu
Bangalore
Summary
A dedicated professional with 2 years of experience, currently working as a Senior Process Associate in Purchase to Pay (P2P) with a focus on technical support. Previously served as a Sales Risk Management Associate, specializing in sales risk assessment and process improvement. Expertise in enhancing workflows, resolving issues, and fostering collaboration to improve efficiency.
Overview
2
2
years of professional experience
Work History
Sr. Process Associate - Purchase to Pay
Siemens Technology and Services Pvt. Ltd.
08.2024 - Current
- Provided timely and effective support to internal teams and external vendors regarding the Accounts Payable portal, handling third-party and ICC vendor PO invoices, non-PO invoices, e-invoices, EDI, and payment requests, including emergency processing, discrepancy resolution, and payment execution. Addressed technical issues and errors encountered within the portal, ensuring smooth operations.
- Managed and tracked escalations to ensure quick resolution and minimal disruption to the Procure-to-Pay (P2P) workflow, prioritizing efficiency and maintaining process continuity.
- Assisted in configuring the Accounts Payable portal for new vendors, as well as supporting system updates and configuration changes to enhance functionality and user experience.
- Responded to user and buyer inquiries regarding the portal, offering assistance through email and phone support to resolve issues, and ensure a seamless user experience.
Sales Risk Management Associate
Sagility India Private Limited
05.2023 - 03.2024
- Reviewed and analyzed call recordings, documenting findings to enhance quality assurance protocols and identify key areas for process improvement. Developed reports highlighting investigation outcomes and ensured adherence to data regulations.
- Reviewed and assessed sales risk management activities for client disputes and purchase allegations, ensuring full compliance with healthcare insurance laws.
- Developed thorough reports highlighting investigation outcomes, maintaining accurate records of findings, and ensuring strict adherence to data protection regulations and internal audit standards.
- Assessed and validated healthcare insurance information submitted by Medicare agents and brokers; finalized decisions, contributing to a decrease in error rates and increased client satisfaction, and drove process improvement by integrating healthcare industry insights and engaging with the team and clients.
Provider Customer Service Representative
Sagility India Private Limited
11.2022 - 05.2023
- Managed a high volume of calls daily, exceeding customer satisfaction goals through timely and compassionate responses regarding service costs, claims, and coverage, leading to an increase in positive feedback.
- Coordinated with internal departments to resolve escalated issues promptly and appropriately.
- Enhanced communication with international medical providers, resolving over 200 health insurance inquiries monthly, and implementing effective issue resolution strategies.
- Optimized CRM processes to track and manage customer interactions monthly, ensuring precise documentation and follow-up, which contributed to an increase in customer retention.
Finance Intern
Learnovate E-commerce
- Assisted the finance team in analyzing financial data and preparing reports to support decision-making.
- Contributed to the preparation of monthly budgets and forecasts, ensuring accuracy and alignment with organizational goals.
- Conducted an analysis of financial market trends and performed a detailed verification of relevant data to ensure accuracy and reliability.
Education
Bachelor of Commerce - Accounting And Finance
St. Francis Degree College
Bangalore10.2022
Secondary Education in Commerce -
Christ University
BangaloreSkills
- Systems, Applications, and Products in Data Processing
- Amazon Web Services (AWS)
- ServiceNow ticketing
- Microsoft Excel
- Customer Relationship Management
- Inventory management
- Operational Risk Management
Languages
- English
- Malayalam
- Kannada
- Tamil
- Hindi
Timeline
Sr. Process Associate - Purchase to Pay
Siemens Technology and Services Pvt. Ltd.
08.2024 - Current
Sales Risk Management Associate
Sagility India Private Limited
05.2023 - 03.2024
Provider Customer Service Representative
Sagility India Private Limited
11.2022 - 05.2023
Finance Intern
Learnovate E-commerce
Bachelor of Commerce - Accounting And Finance
St. Francis Degree College
Secondary Education in Commerce -
Christ University
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