Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGES
CURRICULAR ACTIVITIES
Hobbies and Interests
Internships :
Disclaimer
Timeline
BusinessAnalyst
Noel D'Costa

Noel D'Costa

Summary

Experienced and results oriented professional with a proven track record in reporting, process optimization, and stakeholder engagement. Adept at leveraging data-driven insights to support strategic decision-making, streamline operations, and enhance performance across cross-functional teams. Recognized for a collaborative mindset, strong problem-solving abilities, and a commitment to continuous improvement. Seeking a challenging opportunity to contribute expertise, drive operational excellence, and build lasting value for the organization and its stakeholders.

Overview

9
9
years of professional experience

Work History

Sr. Business Reporting & Governance Analyst

Accenture
07.2023 - Current
  • Identified automation opportunities using Generative AI and RPA tools, resulting in a cost savings of USD 21,308 for Accenture through the development of Excel Macros, Power BI dashboards, and standardized reporting templates.
  • Provided strategic reporting, business analysis, and executive presentations to support the leadership team in divisional planning and decision-making.
  • Managed Operational Excellence (OE) documentation and developed centralized data repositories to enhance team management, process governance, and knowledge retention.
  • Tracked, published, and monitored employee performance metrics, leveraging insights to drive continuous process improvements and increase team efficiency.
  • Collaborated with internal and external stakeholders to gather, validate, and analyze data requirements for strategic business decisions and performance reporting.
  • Conducted end-to-end data collection, validation, and performance analysis to identify gaps, streamline workflows, and enhance team productivity.
  • Served as Admin for the CAPALOG Project using Microsoft Power Apps, supporting ongoing project requirements, managing pipeline activities, and identifying scope expansion opportunities.

Reporting & Governance Analyst

Accenture
02.2022 - 06.2023
  • Executed reporting activities for Client: Caterpillar Inc. as part of the Business Reporting & Governance Team – Infrastructure Sector, with a focus on invoice tracking and analysis (POT/Non-POT).
  • Generated and published Daily, Weekly, and Monthly reports on volume and quality metrics for multiple cross-functional teams across four global regions: APAC, EAME, Mexico, and Peoria.
  • Created executive-ready PowerPoint presentations to support weekly/fortnightly stakeholder meetings, enabling informed decision-making through analysis of SLA performance trends, operational concerns, and client feedback.
  • Conducted end-to-end SLA metrics consolidation, analysis, and reporting for the APAC region, ensuring accurate performance tracking and compliance with service standards.
  • Automated manual reporting tasks using Excel Power Query, improving reporting efficiency and generating a cost-saving benefit of $1,411 for Accenture.
  • Supported client transition activities by creating and maintaining process documentation, reporting frameworks, and data tracking mechanisms from the pilot phase to go-live, ensuring seamless knowledge transfer.

Team Lead

Cognizant Technologies
11.2019 - 12.2020
  • Dual Clients: Caliber Home Loans Bank and U.S Bank Corp
  • Led performance management initiatives by developing and finalizing KRA/KPI frameworks aligned with operational objectives, ensuring standardized performance metrics and high productivity levels across teams.
  • Oversaw reporting and documentation processes, including monthly PKTs, maintenance of the MSI dashboard to track FTE attrition, attendance, cross-skilling, process improvements, and meeting minutes (MoMs).
  • Managed critical inventory and workload prioritization, ensuring SLA adherence for ELD and high-priority tasks. Initiated CAPA (Corrective and Preventive Actions) and created scalable action plans with defined, achievable targets.
  • Facilitated client communication and relationship management by handling escalations, conducting daily/monthly review meetings, and presenting quality reports, production dashboards, RAG status updates, and incident reports to stakeholders.
  • Provided leadership, mentorship, and task delegation to team members to meet deadlines, reduce security incidents, and uphold quality standards. Oversaw daily work allocation, knowledge management, and proactive client engagement.
  • Continuously assessed team performance by evaluating employee skills and knowledge, offering personalized coaching, upskilling, and performance improvement plans for underperforming individuals.

Business Analyst (BFS tower)

Cognizant Technologies
01.2017 - 11.2019
  • Certified in Digital First methodologies, with hands-on expertise in Hypothesis Testing, DMAIC, DFSS, Design Thinking, and tools such as IPA, DFA, BRD creation, Process Mapping, and Value Stream Mapping.
  • Successfully led a Green Belt Project delivering USD 67,000 in FTE savings through E&A tool implementation, driven by a Decision Tree model co-developed with Operations and Automation teams.
  • Contributed to multiple Lean Six Sigma initiatives, including Time & Motion Studies, RPH (Rate Per Hour) analysis, normality testing, and development of comprehensive VSMs (Value Stream Maps) to improve operational efficiency.
  • Supported major Process Excellence projects across 13 clients and sub-processes, including TRCR ratio reviews, FPA projects, and root cause analysis (RCA) to create FMEAs, CAPA, and visual analytics (Run Charts, Control Charts, Trend Analysis, RAG Dashboards).
  • Acted as a key liaison between clients, core operations, and transitions teams, ensuring seamless Handover-Takeover (HOTO) and implementation of robust error-proof controls across functions.
  • Collaborated with the Quality Assurance Team to drive SLA and KRA adherence in the US Mortgage domain (Loan Processing, Loan Servicing, Reverse Mortgage), with a strong focus on production and quality KPIs.
  • Organized and facilitated Knowledge Transfer (KT) and Calibration Sessions, proactively identifying process gaps, performing internal audits, and institutionalizing risk controls aligned with offshore and onshore stakeholder expectations.
  • Led team engagement and culture-building initiatives, planning and executing team events and social activities in alignment with organizational objectives and employee engagement metrics.

Education

MBA -

IBS
Hyderabad
01.2017

BBA -

Scottish Church College
Kolkata
01.2015

High School Diploma -

Sacred Heart School

Skills

  • TALLY Gold ERP Certified
  • SLA Metrics & KPI Management
  • Lean Six Sigma (DMAIC, DFSS, PDCA)
  • Reporting Automation (Excel, Power Apps, Power BI)
  • Team Leadership & Coaching
  • Root Cause Analysis (RCA) & CAPA
  • Dashboard Creation & Data Visualization
  • Performance Tracking & Workforce Management
  • Stakeholder/Client Relationship Management
  • Value Stream Mapping & Process Mapping
  • Generative AI & Robotic Process Automation (RPA)

Accomplishments

  • Elected Representative for the Student Union for two consecutive years during undergraduate studies, serving as a liaison between students and faculty on academic and cultural matters.
  • Planned and executed annual festivals for ICYM and YMCA organizations, overseeing logistics, budgeting, and cross-functional team coordination to ensure successful event delivery.
  • Appointed as a Delegate for Cultural Programs representing DESCO members, contributing to inter-college cultural initiatives and organizational collaboration.
  • Founded and managed Club Vibe Management, a start-up focused on event planning and execution for top-tier entertainment clubs in Kolkata; successfully conducted 4 high-impact events, managing end-to-end operations and stakeholder engagement.

LANGUAGES

English
Hindi
Bengali

CURRICULAR ACTIVITIES

A representative for TMC Union for Consecutive 2 years in Graduation. Organized & Executed Annual Fest for ICYM org and YMCA org Delegate for Cultural Programs for DESCO members Conducted 4 successful events for top entertainment clubs in Kolkata as a Start-up called Club Vibe Mgmt Badminton Table Tennis Football Competitive Swimming

Hobbies and Interests

Photophilic, Hodophilia, Doodlist

Internships :

Prudent Corporate Advisory Services PVT LTD, Bhubaneshwar

Domain: Financial Services

Start and End Date: 02/2016 to 05/2016

R.P Sanjeev Goenka Group PVT LTD, Kolkata

Domain: Chartered Aviation

Start and End Date: 01/2014 to 03/2014

The Graphica Private Limited, Kolkata

Domain: Website Development

Start and End Date: 03/2013 to 04/2013

Disclaimer

I hereby declare that the above information given by me is true and genuine to the best of my knowledge and belief. 

Timeline

Sr. Business Reporting & Governance Analyst

Accenture
07.2023 - Current

Reporting & Governance Analyst

Accenture
02.2022 - 06.2023

Team Lead

Cognizant Technologies
11.2019 - 12.2020

Business Analyst (BFS tower)

Cognizant Technologies
01.2017 - 11.2019

MBA -

IBS

BBA -

Scottish Church College

High School Diploma -

Sacred Heart School
Noel D'Costa