Noel Gracious
Trivandrum
Summary
Proactive Financial Services Manager and Sales Advisor with comprehensive experience in customer service, sales, and store management. Successfully developed strong client relationships, identified fraud, and increased sales through expert product knowledge. Skilled in strategic planning, cash flow management, and monthly reporting, bringing attention to detail and effective time management to drive business growth.
Overview
3
3
years of professional experience
Work History
Financial Services Manager
Kingston Lexus
07.2023 - 07.2024
- Worked with accounting staff to efficiently coordinated month-end closing and reporting activities.
- Developed strong relationships with clients, leading to increased referrals and business growth.
- Processed transactions deposits, withdrawals and payments to loan accounts for customers.
- Identified signs of fraud and took proactive action to protect institutional assets.
- Delivered exceptional customer service, addressing client concerns promptly and effectively resolving issues.
Sales Advisor
Reliance Home Comfort
03.2022 - 07.2023
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
Store Manager
The Mobile Shop
04.2021 - 03.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
OMVIC Certification - Ontario Motor Vehicle Industry Council
Georgian College of Applied Arts And Technology
Barrie, ON06.2023
Diploma in Business - Human Resources And Marketing
St Lawrence Collge
Kingston, ON04.2021
Skills
- Customer Service
- Strategic Planning
- Cash Flow Management
- Credit analysis
- Monthly Reporting
- Willing to Learn
- Teamwork and Collaboration
- Attention to Detail
- Time Management
Timeline
Financial Services Manager
Kingston Lexus
07.2023 - 07.2024
Sales Advisor
Reliance Home Comfort
03.2022 - 07.2023
Store Manager
The Mobile Shop
04.2021 - 03.2022
OMVIC Certification - Ontario Motor Vehicle Industry Council
Georgian College of Applied Arts And Technology
Diploma in Business - Human Resources And Marketing
St Lawrence Collge
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