Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Noel Oral Roberts

Operation Support Engineer
Bengaluru
Noel Oral Roberts

Summary

Currently working as a Product Support Engineer in CapitalCloud India Private Limited Banking domain, Gained experience in installing, maintaining and troubleshooting Banking-architecture and ensured smooth functioning of the network for business needs and keeping the downtime to a negligible level.

Overview

6
years of professional experience

Work History

Capital Cloud India Private Limited
Bengaluru

Production Support Engineer
01.2023 - Current

Job overview


  • Created engineering documentation for manufacturing processes, equipment specifications and change notices.
  • Performed regular production studies and machine analysis to identify any quality and process problems.
  • Identification verification and management, document and workflow management – all perfectly tying into the functions and features of the Engage platform

Everbridge Technologies India Pvt. Ltd
Bengaluru

NOC Engineer
11.2020 - 01.2023

Job overview

  • Expertise in performing daily system monitoring, verifying the integrity and availability of all server resources and cloud systems, and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
  • Monitored and maintained network and software components according to established guidelines and best practices.
  • Tracking and documenting all defects and resolutions through a designated ticketing system
  • Closed first-time tickets quickly and met resolution volume requirements.
  • Report Incidents: escalating the matter to management as per their SOP (Standard Operation Procedure)when the issues are complicated and need an immediate response or troubleshooting

Karix Mobile Private Limited
Chennai

NOC Engineer
02.2019 - 11.2020

Job overview

  • Supported global network users with connectivity, VPN, and access issues.
  • On a daily basis providing everlasting support for two major A2P Messaging platform by Monitoring and trace out the root cause for issues and solve it on SLA.
  • Tools handling like Enterprises Nagious, Check_Mk Jira, Freshdesk, Grafana,kibana.
    And frequently communicate with SMSC partners if any problems occur in SMSC Level Operations
  • Closed first-time tickets quickly and met resolution volume requirements.

Allsec Technologies Limited
Chennai

Customer Support Executive
08.2018 - 02.2019

Job overview

  • Built strong relationships with field operations team to support business development opportunities and improve service.
  • Listened to customers' questions and concerns to provide answers or responses.
  • Offered free products or services to pacify irate or unsatisfied customers.
  • Conducted surveys to determine customer opinion of products and services.

Education

Anna University

Bachelor of Engineering from Computer Science
06.2014 - 04.2018

University Overview

Skills

    Analytical

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Interests

Reading Books

Trekking

Cooking

Gardening

Timeline

Production Support Engineer
Capital Cloud India Private Limited
01.2023 - Current
NOC Engineer
Everbridge Technologies India Pvt. Ltd
11.2020 - 01.2023
NOC Engineer
Karix Mobile Private Limited
02.2019 - 11.2020
Customer Support Executive
Allsec Technologies Limited
08.2018 - 02.2019
Anna University
Bachelor of Engineering from Computer Science
06.2014 - 04.2018

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Noel Oral RobertsOperation Support Engineer