Summary
Overview
Work History
Education
Skills
Hobbies
Certification
Timeline
Work Availability
Teacher
NOEL R

NOEL R

Sr. Quality Analyst
Bangalore

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
5
5
Languages

Work History

Senior Customer Service Associate

Aegis PVT LTD
Bangalore
11.2016 - 11.2017
  • Worked for Expedia process
  • Worked independently with minimal supervision
  • Exceptional computer skills
  • Ensuring customer issues are resolved in a timely manner
  • Developing and maintaining customer relationships
  • Assisting customers with emergency problems or unexpected situations.
  • Providing overall great customer experience.
  • Built relationships with customers and community to promote long term business growth.
  • Greeted customers and listened closely to problems described to determine solutions.

Senior Customer Service Representative

First Source PVT LTD
Bangalore
02.2018 - 06.2019
  • Worked for Renewals Process
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Proactively addressed customer concerns in order to prevent escalations and complaints.
  • Handled customer inquiries and complaints with professionalism to restore satisfaction.

Senior Business Development Executive

Vedantu Innovations PVT LTD
Bangalore
06.2019 - 03.2020
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Generated new leads through networking and attending industry events.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Senior Quality Analyst (CAPA/ Business Excellence)

Vedantu Innovations PVT LTD
Bangalore
03.2020 - 12.2022


  • Created policies for the entire Administrative team and streamlined processes that helped boost employee morale by 65%. Worked on various Preventive and corrective actions in order to reduce escalation.
  • Performed regression, exploratory and negative tests.
  • Monitored KPIs to proactively address bottlenecks and quality issues.
  • Participated in departmental meetings to establish short- and long-term strategy.
  • Increased client retention by 76% from 18% by implementing an efficient grievance resolution process and customer feedback system.
  • Drove Quality Assurance (QA) from an average of 65% to 90%.
  • Increased customer base by 80% and improved customer response time by 11%, directly impacting sales in 2021.
  • Worked with various projects by collaborating with teams to implement corrective and preventive actions. Created and revised procedures, checklists and job aids to reduce errors.
  • Identified management control weaknesses and provided value added suggestions for remediation. Developed and implemented corrective actions to bring business areas in line with standards
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Education

SSLC -

Sri Venkateshwara English High School
Bangalore
06.2009 - 06.2010

Diploma - Computer Sciences

Deenabandhu Chhotu Ram University
Haryana
06.2010 - 07.2013

Skills

Problem-Solving Skillsundefined

Hobbies

Reading, Football, Riding

Certification

Lean Six Sigma

Timeline

Lean Six Sigma

04-2022

Senior Quality Analyst (CAPA/ Business Excellence)

Vedantu Innovations PVT LTD
03.2020 - 12.2022

Senior Business Development Executive

Vedantu Innovations PVT LTD
06.2019 - 03.2020

Senior Customer Service Representative

First Source PVT LTD
02.2018 - 06.2019

Senior Customer Service Associate

Aegis PVT LTD
11.2016 - 11.2017

Diploma - Computer Sciences

Deenabandhu Chhotu Ram University
06.2010 - 07.2013

SSLC -

Sri Venkateshwara English High School
06.2009 - 06.2010

Work Availability

monday
tuesday
wednesday
thursday
friday
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sunday
morning
afternoon
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NOEL RSr. Quality Analyst