Noel Xavier
Nashik,Maharashtra
Summary
I'm a customer service professional who thrives on solving problems and helping people. For over three years at Amazon, I've been the go-to person for handling complex support issues, mentoring new team members, and finding ways to make our processes work better-faster. My recent certification in Digital Marketing from SWAYAM allows me to blend classic customer support with modern digital strategies, which I believe is the future of creating fantastic customer experiences.
Overview
4
4
years of professional experience
Work History
Selling Partner Support | Virtual Customer Care
Amazon
09.2022 - Current
- I don't just close tickets; I solve underlying issues. I typically handle over 40 cases a day while maintaining one of the highest first-resolution and customer satisfaction scores on my team.
- Took charge of our trickiest 'Not Received Right' cases. By auditing over 100 cases, I spotted patterns that led to a 15% improvement in how we track accuracy and a 20% faster resolution time.
- I love bringing new people up to speed. I've personally guided more than five new hires, helping them feel confident and capable weeks ahead of schedule.
- I noticed customers kept asking the same questions, so I rewrote and created over 50 help articles. This cut down repeat tickets by 10%, letting customers find answers themselves.
- Was honored to receive the GEM (Going the Extra Mile) award twice in 2024 for my dedication to supporting both clients and my team.
Customer Service Associate
Omiz
Nashik, Maharashtra
02.2022 - 09.2022
- Juggled over 100 customer chats and calls each day. I learned to listen carefully and work efficiently, which helped us shorten wait times and noticeably improve our satisfaction scores.
- I'm not just about following processes; I like making them better. I designed a new initiative that helped our entire team respond to customers 15% more efficiently.
- Enjoyed acting as a trusted advisor, walking customers through promotions and product features, which often led to more meaningful engagement and sales.
Junior Accountant
Satish Injecto Plast Pvt. Ltd.
Nashik, Maharashtra
12.2021 - 12.2022
- Managed the month-end closing for multiple accounts, making sure every detail was accurate and every report was on time.
- Developed a new checklist for financial controls that reduced errors by a quarter, saving everyone time and headaches.
- Supported senior management on various projects, always making sure to stay on budget and meet our deadlines.
Education
Bachelor of Commerce -
Pune University
01.2019
AI in Digital & Social Media Marketing Certification -
SWAYAM
01.2025
Skills
- Solving complex cases
- Using ticketing systems
- Managing accounts
- Training and mentoring teams
- Improving processes
- SEO & Keyword Research
- Google Ads & SEM
- Social Media Marketing
- Data Analytics
- ERP & Tally
- Advanced Excel
- Data Analysis
Languages
- English, Professional
- Hindi, Native
- Marathi, Native
Timeline
Selling Partner Support | Virtual Customer Care
Amazon
09.2022 - Current
Customer Service Associate
Omiz
02.2022 - 09.2022
Junior Accountant
Satish Injecto Plast Pvt. Ltd.
12.2021 - 12.2022
Bachelor of Commerce -
Pune University
AI in Digital & Social Media Marketing Certification -
SWAYAM