Noel Babu Pothula
IT Specialist Officer
Hyderabad
Summary
Driven Systems Administrator with 7 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
IT Specialist Officer
The Federal Bank Pvt Ltd
7 2019 - Current
- Installed, maintained, and upgraded BigFix Lifecycle Root, Relays, Compliance, IVR, and Beyond Trust Application & Database servers
- Created baselines and deployed patches on servers and endpoints regularly to ensure compliance above 95%
- Managed and optimized BigFix infrastructure, including root servers, relays, and databases
- Developed and deployed Fixlets to address software vulnerabilities and ensure compliance with security policies and industry standards
- Customized Fixlets and tasks using scripting languages and automation tools to streamline processes
- Installed, configured, and maintained various operating systems, including Windows, Linux RedHat, and Linux Ubuntu
- Managed AD user accounts, permissions, and access controls in line with security best practices
- Conducted regular maintenance tasks such as software updates, patches, and system upgrades to optimize performance and mitigate vulnerabilities
- Monitored system and network performance, proactively identifying and addressing potential bottlenecks and issues
- Developed and implemented backup and disaster recovery procedures to ensure data integrity and operational continuity
- Designed and implemented compliance policies using the BigFix Compliance Module to meet organizational and regulatory requirements
- Defined configuration baselines, compliance rules, and standards for Windows and Linux servers
- Used the BigFix Compliance module console to detect and remediate non-compliant configurations and security issues
- Generated compliance reports and documented compliance assessments, audits, and corrective actions
- Designed, deployed, configured, and maintained VPN infrastructure to ensure secure remote access for employees
- Implemented and managed VPN concentrators, gateways, and related network devices
- Monitored VPN performance, capacity, and availability to ensure reliability and scalability
- Provided technical support and troubleshooting for VPN-related issues escalated from helpdesk or end-users
- Managed user access and authentication mechanisms, including multi-factor authentication for VPN connections
- Configured VPN client software and ensured seamless integration with identity management systems
- Collaborated with IT operations, security teams, and auditors to ensure compliance with internal policies and external regulations
- Provided training and guidance to IT staff on compliance best practices, tools, and procedures
- Fostered a culture of compliance awareness and accountability within the organization
- Managed Cisco Ironport Proxy servers and ensured 99% uptime with a 2-hour TAT
- Administered Microsoft 365 security and administration
- Monitored network devices using the Infraron NMS monitoring tool and managed Aruba wireless infrastructure
- Conducted health checks and maintained detailed documentation of system configurations, procedures, and troubleshooting steps
- Ensured compliance with the Information Security policy laid out by the bank
- Provided frontline support to users, addressing inquiries and troubleshooting issues promptly to minimize downtime and enhance productivity
- Developed and implemented backup and disaster recovery procedures
- Maintained documentation of system configurations and procedures
- Collaborated closely with cross-functional teams and stakeholders to address IT-related challenges and implement innovative solutions.
- Configured hardware, devices, and software to set up work stations for employees
System Administrator
CES Ltd
07.2017 - 01.2018
- Active Directory: Creation and management of domain, domain controllers, user accounts, computer accounts, organizational units, sites and polices
- Connections: Installation, Troubleshooting and management of Wired / Wi-Fi connection in Local Area Network (LAN) environment, Virtual Private Network (VPN) environment with Remote Secure Access (RSA)- hard and soft token, Web based and remote desktop connections
- Email Clients: Creation, Troubleshooting and management of Email accounts, public folder, POP3, and IMAP and out of office assistance
- System Administration: Installing, Troubleshooting and management for windows environment-based desktops, laptops and servers
- IT Inventory: Installation and management of approved hardware and software, as per different project requirements
- Data Communications: Troubleshooting and management of office communication, File Transfer Protocol (FTP), Audio-Video Conferencing and Telephony systems (VOIP)
- Remote Desktop Support: Troubleshooting software issues on remote hosts using different remote connectivity tools
- Data Backup and Restore: Management of data backup / restore on desktops, laptops and servers
- Vendor Management: In case of Hardware Failure, need to contact Vendor on-time with proper asset details and performed the follow-ups till the resolution or replacement
- Managing environment active directory, group policy, DNS, DHCP and FSMO roles
- Deploying windows XP/windows 7/2003/2008/2012 Coordinate/install database patches and third-party backup software as necessary
- Creation of user and group accounts
- Checking the status of Backup troubleshooting the failed backups and Restoration of databases
- Installing and configuring hard ware, software firewalls
- Monitoring IIS application logs, system logs and security logs by using event viewer for troubleshooting application and windows server related issues
- Installing, configuring and maintaining web servers IIS 6.0 Configuring and troubleshooting Outlook Maintaining security in shared folders Maintaining the biometric application Uploading and downloading files from FTP
- Also responsible for supervision of backup and data recovery operations
- Configuring Antivirus server and clients and update virus definitions regularly
- Taking regular backup from servers
- Systems interoperability, and operations support for database systems in the organization
- Managing users and computers using the group policies Managing and Maintaining Windows WDS Server and WSUS server
- Deploying applications through WDS server
- Hands on experience on OTRS Ticketing Tool.
System Administrator
TechnoGen India Pvt Ltd
11.2015 - 06.2017
- Troubleshooting of various hardware problems
- Installation O/S, formatting and Software packages
- Troubleshooting LAN problems
- Crimping structure Cable –Straight & Cross Over
- Provide Desktop Support to local and remote support by using tools like Remote Desktop connection, Tight VNC
- Good in manage, maintain and understanding to configure Firewall and Switches, Patch Panel Usage
- Data Backup, Restoring Solutions
- Creation, Troubleshooting and management of Email accounts in Outlook
- Remote Desktop Management, Troubleshooting Desktop operating Systems and supported Desktop Applications
- Managing User ID like Creating, Disabling, Password reset and Unlock Account in Active Directory
- Installation of DHCP and DNS Server
- Configuring, Managing and Troubleshooting AD, updating group policies
- Managing share folder permission in file server
- Antivirus installation, configuring & updates
- Patch & Vulnerability Management.
Education
Bachelor of Technology -
DR. Samuel George Institute of Engineering & Techn
Markapur 09.2011 - 04.2015
Post Graduation Diploma in Banking Technology -
IDRBT
Hyderabad 07.2018 - 06.2019
Skills
Advanced monitoring tools, automation scripts, Fix-lets, scripting languages
Windows, Linux RedHat, Linux Ubuntu
BigFix Lifecycle, BigFix Compliance Module, Beyond Trust, IVR, VPN concentrators, and gateways
VPN infrastructure, Cisco Ironport Proxy, Aruba wireless, Infraron NMS
Multi-factor authentication, identity management systems, compliance policy design
BigFix Lifecycle, BigFix Compliance Module, Beyond Trust, IVR, VPN concentrators, and gateways
Dailycompliancechecks
- Deployment of secure configuration checks on all servers, maintaining compliance above 95%.
- Review Beyond Trust whitelisting policies and manage day-to-day whitelisting requests.
- Resolve VAPT comments and audit observations promptly, ensuring 100% compliance.
- Maintain antivirus servers and update failure ratio below 1%.
Systemhealthmonitoring
- Check mail queue in DC and DR Mailgate, ensuring minimal backlogs.
- Monitor iDRAC for errors and warnings in R630Esxi3-15-52 and R640Esxi8-15-92 servers.
- Ensure up-to-date scan engine versions in Mailgates.
- Verify non-blacklisting of mail servers via mxtoolbox.com.
- Perform health checks on HP Synergy_DC, HP Synergy_DR, Arista CVP, Dell DR storage, DC and DR VMware, and SNAP storage systems.
- Monitor errors and warnings in NTP servers and PureStorage.
Reportinganddocumentation
- Generate reports on VPN performance, availability, and compliance status.
- Analyze trends to recommend optimizations for VPN efficiency.
- Maintain comprehensive documentation of VPN configurations, procedures, and troubleshooting guides.
- Ensure documentation is current to facilitate knowledge sharing and continuity.
Personal Information
- Father's Name: Pothula Bhaskar
- Date of Birth: 08/25/94
- Gender: Male
- Marital Status: Single
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief.
Skills
Advanced monitoring tools, automation scripts, Fix-lets, scripting languages
Windows, Linux RedHat, Linux Ubuntu
BigFix Lifecycle, BigFix Compliance Module, Beyond Trust, IVR, VPN concentrators, and gateways
VPN infrastructure, Cisco Ironport Proxy, Aruba wireless, Infraron NMS
Multi-factor authentication, identity management systems, compliance policy design
BigFix Lifecycle, BigFix Compliance Module, Beyond Trust, IVR, VPN concentrators, and gateways
Timeline
Post Graduation Diploma in Banking Technology -
IDRBT
07.2018 - 06.2019
System Administrator
CES Ltd
07.2017 - 01.2018
System Administrator
TechnoGen India Pvt Ltd
11.2015 - 06.2017
Bachelor of Technology -
DR. Samuel George Institute of Engineering & Techn
09.2011 - 04.2015
IT Specialist Officer
The Federal Bank Pvt Ltd
7 2019 - Current
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