Noel Das

Currently working for British Telecommunication Project under the role of Java Developer and Application Support Engineer from Nov 2019 to Nov 2022 and as A Senior Application Support Engineer from Dec 2022 till date. Previously use to Work as an ASM for Test and Dev environment from Test Support to Application and Deployment Support ( 2019 - end of 2022 ) .

For previous projects - The Roles and Responsibility are as follows: -

• Performing analysis on software application functionality and suggesting improvements by doing Change Validation by running Test Scripts in IDE like IntelliJ .
• Ensuring effective front end and back-end functionality of applications with minimum server issues and always keeps Green Build for project .
• Consulting with the Dev team , CIT & E2E Testers , business partners and Product Owners on corrective actions or viable workarounds to resolve issues on day to day basis within agreed Service-Level Agreement (SLAs) in Jira Tool and ensuring that bugs are not on my Application's Side .
• Performing Root Cause Analysis for any issues related to application in case of Bug getting assigned to our queue and provides quick resolution for the issue .
• Managing code migration across environments to ensure smooth and effective deployment of code into Live Production Environment as per every release in agile methodology .
• Analyzed and developed technical solutions to meet business requirements .
• Met with internal and external customers to develop relationships and foster co-innovation opportunities.
• Learned and shared knowledge of new technologies to support technically challenging projects and assume various responsibilities.
• Performed unit and comprehensive testing to drive functional and technical deliverables.
• Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
• Wrote and maintained custom scripts to increase system efficiency and performance time.
• Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.

Roles and Responsibility for Senior Application Support Engineer or ASG are as follows : -

• Regularly monitor Incident and Problem Management (2nd line of Business Application Support) in Service Now .
• Handling Production Environment Servers and Databases along with Test and Dev Environment .
• Daily Basis Server and Components health check and monitoring so that it doesn't affect Live Environment Servers at all .
• Performing Weekly and Monthly basis Deployment and Sanity checks before and after Deployment.
• Monitor Service Performance and recommended areas of focus for continuous improvement initiatives .
• Installation of operating system and system updates, patches, version upgrades per vendor recommendations.
• Documented, tracked and monitored progress on issues ensuring timely resolution of current tickets leading to reduction in incidents.
• Provided high standard order management support to business stakeholders and other teams to identify and resolve problems during full order management cycle .
• Work on Decommission/Provisioning task of Physical Servers and VM.
• Handling day-to-day Operations Incidents from P1, P2, P3 and P4, CRs , SRs , install packages software, manage file systems monitoring performance and handles Bridge.
• Providing Assistance with installation, configuration and management of Linux infrastructure.
• Providing Day end Application Report on Incident to Higher Management and Direct Customers or Product Owner .