Sports
Noman Sayyed
Summary
Committed to maintaining professional relationships to increase profitability and drive business results.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
4039
4039
years of post-secondary education
Work History
Customer Service Executive
Accenture
07.2021 - Current
- Handled a significant volume of incoming chats while ensuring professional interaction and prompt issue resolution.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
Customer Executive- Omni Chat Process
Teleperformance
11.2020 - 06.2021
- Resolved customer complaints promptly, resulting in higher satisfaction levels.
- Acted as main point of contact for logging customer issues and resolving technical problems.
- Reduced response times by implementing effective ticketing systems for handling inquiries, resulting in increased efficiency and client satisfaction.
Backend Operation Executive, Admin
Ascon Polymers LLP
04.2018 - 12.2019
- Coordinated logistics activities, ensuring timely delivery of products and services to clients.
- Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
- Implemented inventory management systems, reducing stock discrepancies and wastage.
Education
Bachelors - Management Studies
KHMW College
Mumbai, IndiaMasters of Commerce - Marketing
Lords Universal College
Mumbai, IndiaSkills
Customer relationship management
Complaint handling
Online chat and email
Team collaboration
Troubleshooting
Marketing
Problem-solving
Teamwork and collaboration
Multitasking Abilities
Interests
Travel
Trekking
Timeline
Customer Service Executive
Accenture
07.2021 - Current
Customer Executive- Omni Chat Process
Teleperformance
11.2020 - 06.2021
Backend Operation Executive, Admin
Ascon Polymers LLP
04.2018 - 12.2019
Bachelors - Management Studies
KHMW College
Masters of Commerce - Marketing
Lords Universal College
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