Ethan Yoder
Indianapolis,IN
Summary
Hardworking employee enthusiastic about pursuing opportunities to learn new skills. Offers strong administrative, relationship-building and problem-solving abilities. I take pride in being heavily relied on and am always looking for ways to make myself and everyone around me better.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Executive Assistant
State Farm Schweizer Agency
08.2024 - Current
- Daily communication with customers educating State Farm's auto, fire, life and health policies. Clarifying coverages, benefits, riders and payments. Guiding customers through how our underwriting works while building a relationship and creating value.
- Consistent clerical work. Answering inbound calls to make payments, change policies, answer questions, file claims and schedule meetings.
- Maintain confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Sr. Loan Officer
Royal United Mortgage
05.2023 - 07.2024
- Improved customer relationships and trust by educating customers on loan terms and qualifications to facilitate informed decisions, assisting in completion of required forms and applications, and dedicated start-to-finish communication.
- Consistently monitored loan application status and approvals to ensure no delays in the process and kept applicants fully informed.
- Continuously sought new business by independently reaching out to potential new customers via phone and maintaining professionalism and customer satisfaction through resistance.
- Maintained strict confidentiality of bank records and client information while in constant communication with underwriting, processing and closing to guarantee a smooth transition from start-to-finish.
Outside Sales Representative
Harcourt Outlines
05.2021 - 02.2023
- Provided full-circle customer service from initial sale through post-sale and installation outreach to ensure customer satisfaction.
- Increased sales by 7% the following quarter after reaching out independently, advertising our school graphics, to superintendents and principals across the nation.
- Independently drove over 40,000 miles a year to schools across the nation selling window graphics, wall graphics and safety window vinyl. After the sale was completed, I would personally install graphics or vinyl to guarantee customer satisfaction and pivot to additional sales.
- Ensured personal customer outreach, traveling to new clients to facilitate product promotion, sales and brand awareness.
- Responsible for training and mentoring new sales representatives, instilling the company values and ensuring an educated workforce.
Education
No Degree - Criminal Justice
Purdue University
West Lafayette, INHigh School Diploma -
Knightstown High School
Knightstown, IN06.2019
Skills
Time Management
Communication
Adaptive Listener
Empathy
Problem Solving
Collaboration
Reliability
Administrative Support
Customer Service-Oriented
Travel Coordination
Cold Calling
Certification
Mortgage Loan Originator License
IN Property and Casualty License
IN Life and Health License
Timeline
Executive Assistant
State Farm Schweizer Agency
08.2024 - Current
Sr. Loan Officer
Royal United Mortgage
05.2023 - 07.2024
Outside Sales Representative
Harcourt Outlines
05.2021 - 02.2023
No Degree - Criminal Justice
Purdue University
High School Diploma -
Knightstown High School
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