NOOPUR CHANDHOK

• Defined & established service standard for the process to monitor and improve operations and external customer service Ensure continued and regular increase in the existing business by providing continual service in a timely manner.
• Ensuring that the Client targets are met as per the defined Service Level Agreement (SLA)
• Enforcing new and updated methods to ensure data security and integrity of the process
• Provides hands-on assistance to the team in case of problem, both, through direct intervention and mentoring Compilation of associate activity report to ensure productivity
• Engage in Client acquisition and development by providing them operational view and key services available for the account

Quarterly Business Reviews and Feedback survey are used to improve the overall quality of service provided to the customer.

• Skilled in Managing the Team to work in sync with corporate set Parameter
• Developed and implemented new procedures to improve efficiency of the organization.

• Conduct full background investigation for corporate clients needing pre-employment screenings which includes-Previous employment check, Criminal check, Education check, CIBIL check, Database Check (National & International), Health check Keep reviewing client’s pre-defined Scope of Work on timely basis and make ensure all the requirements will be implemented and followed by the concerned team Compiled findings and submitted individualized reports back to clients for employment offer determination
• Provides support to Operational team by raising alarm for timely closure of cases so that process flow should be maintained Closely connects with Sales and Business Development team by encouraging revenue growth to purchase new services by highlighting the beneficial insights about them To keep client experience better and stronger, Quarterly survey and feedback will be conducted Publish monthly Billing Annexure to Clients for invoicing and takes timely follow up for payment realization Maintaining case tracker for updated status and provides help to Repot Writing and Quality Check team for the final closure.

• Conduct full background investigation for corporate clients needing pre-employment screenings which includes-Previous employment check, Criminal check, Education check, CIBIL check, Database Check (National & International), Health check Compiled findings and submitted individualized reports back to clients for employment offer determination
• Keep reviewing client’s requirement on timely basis and make ensure all the requirements will be implemented and followed by the concerned team To keep client experience better and stronger, Quarterly survey and feedback will be conducted, Maintaining case tracker for updated status and provides help to QC team for the final closure Sound knowledge of NASSCOM, and other tools used in background verification.