Noopur Jadhav

• Reviewed processed and resolved insurance claims to ensure compliance with company policies.
• Conducted investigations of claims involving medical and accident reports to help determine validity.
• Managed investigations of air cover property damages and liability claims to determine validity.
• Collaborated with stakeholders and administrators to streamline claims processes and enhance service delivery.
• Followed internal claims processing procedures to help prevent fraudulent payments and guarantee quality assurance standards.
• Monitored ongoing claims to support adjustments of reserves for accurate financial reporting.

• Assisted users on call with ongoing issues throughout their stay.
• Facilitated smooth transition of newly trained specialists under mentor mentee programme.
• Properly navigated issues to the appropriate team.
• Familiarised users with upcoming changes to website, policies, and regulations.
• Assisted users with cancellations and real-time relocations.

• Promoted and sold exotic vacation offers and 'Discover India with Trident' packages, increasing client engagement and satisfaction.
• Assessed clients' and travel agents' needs, recommending tailored lengths of stay to enhance travel experiences.
• Organised travel arrangements from start to finish, including tickets, accommodation, and transportation.
• Provided travel agents and clients with essential information and curated holiday materials to facilitate informed decision-making.
• Enhanced client relationships by identifying travel interests and preferences.

• Coordinated recruitment and training of new staff, fostering a cohesive and efficient team.
• Coordinated training and mentoring for team members, maintaining skilled and well-performing group.
• Delivered consistent, fair training to new personnel, equipping them with essential tools for their roles.
• Assist with the collection and filing of new hire paperwork as well. Teaching and/or planning instruction on job procedures for employees.
• Communicated changes in company policies and procedures to employees, ensuring clarity and compliance.
• Work with company leadership to identify and address training needs.
• Hold assessments to ensure that new employees understand and retain new information and skills.

• Supervised team of 30, delegating tasks and monitoring performance to meet project deadlines.
• Trained and motivated reservation associates to enhance client support and resolve complaints effectively.
• Ensured agents understood and complied with hospitality industry objectives, performance standards, and policies.
• Guided agents on best practices for challenging calls and resolved operational inquiries to improve service delivery.
• Managed shift rotas and holiday schedules to ensure consistent staffing levels and operational efficiency.

• Help customers with planning and booking reservations.
• Plan out the duration of their stay.
• Providing customer service support if there is a problem with payment confirmation or issues navigating a hotel website to book a stay.
• Upselling room nights or even room categories as per the guest's situation.
• Processed customer transactions through Software Opera and provided documentation, booking confirmations and receipts.

• Supported executives and clients by coordinating travel and accommodation requests efficiently.
• Assisted in recruitment drives and scheduled meetings to facilitate smooth office operations.
• Contributed to enhanced communication and organisation within a dynamic startup environment.

Developed and implemented strategies to achieve individual sales goals, participated in presentations and trade shows, managed data on potential and new accounts, recommended programmes to meet client needs, prepared proposals with the Director of Sales and Marketing to maximise profit while satisfying client needs, and engaged with guests at various hours to enhance their accommodation preference for future stays.

Tasks done while handling sales.

Managed public relations campaigns to enhance brand image.

Assisted head chef in preparing a calendar for food festivals according to occupancy levels.