NOOPUR SHARMA
Client for Life & Program Management Lead
GURGAON
Summary
Experienced PMO lead with 15 years of experience in Strategy PMO, Client lead management, Revenue growth programs, and Cross-Sell initiatives and end to end client life cycle management Consulting and BFSI, India and Global
Action-oriented with an analytical bent of mind, and ability to communicate effectively with Clients/Businesses. Currently working as a Senior Associate Director at KMPG leading a 7 member Team.
Overview
17
17
years of professional experience
Work History
Senior Associate Director
KPMG, LLP, Financial Services Assurance
10.2022 - Current
- Leading strategy driven firm wide initiatives comprising: revenue programs of solutions and account, competition positioning, Go to Market (GTM) program (business development) and new client acquisition
- Growth Revenue programs - Audit Rotate out, Digital platforms, client campaigns, BLC events
- Responsible for cross sell initiatives, driving sales & acquisition of new/support existing business
- New generation of leads through websites, events, and leveraging relationships with CXOs to create a pipeline of opportunities driving sales and revenue.
- Channel Management: Marketing PMO on Family Business Channel to generate leads and revenue opportunities
- Conceptualized and launched The CFO Board: pre-eminent body to engage with policy regulators and finance experts in India, facilitated the sponsorships from ICICI Bank and SAM. Increased board's revenue by 10% in Q1 of FY-25
- Continuously monitored industry trends to identify new opportunities for growth and competitive advantage.
- Leading the Client Relationship Module for India to effectively manage new clients, their contacts and internal connects
Associate Director
KPMG, LLP, Financial Services Assurance
04.2020 - 10.2022
- Developed and executed Client for life strategic program with CEO's office to gain high-satisfaction of clients, with measurable objectives
- Channel Performance Measurement/Analytics involving impact analysis to drive revenues
- Business Interlock : Service Lines (SLs) interlock with Sectors, Channels, Regions and Corridors (India Global)
- Outward in view of SLs from competition perspective
- Loss Analysis to derive reason of losses and utilizing them in new proposals as part of Deal Consultation Board
- Formulated specific Industry Associations for key SLs to represent the firm and its capabilities
Manager
KPMG, LLP, Financial Services Assurance
11.2016 - 03.2020
- Research on competition to get industry insights
- Managing client relationship database and enriching
- Alumni & Client Communications, TLs for sectors, HR rehire program, Markets alignment with SL, sectors and Channels, launch & inception of loss analysis program, Industry associations collaboration with CII, ASSOCHAM, AMCHAM, FICCI.
- Markets Immersion program to lead the interlock program
Specialist
Accenture
02.2011 - 09.2016
- Communication & PMO for Global Accenture teams, Brand valuation, Internal communication, PMO, revenue programs through Recruitment marketing and Innovation Jockey PMO.
- Innovation Lead for Marketing in India
Manager
HSBC Bank
05.2009 - 10.2010
- Communication & strategy Communication lead for HSBC InvestDirect, Global launch of revised brand values, PMO for Client Value Proposition
- Marketing campaigns for new client acquisition from bank to broking business
Process Leader
Deutsche Bank
07.2007 - 03.2009
- PMO for leadership communication, Messaging for Revenue Programs, Weekly Leadership Flash, Leadership communication for leadership of DB.
Education
Advanced Diploma in Mass Communication - Communications
Welingkar Institute of Management
Mumbai, India 04.2001 -
Bachelor of Science -
Modern College
Mumbai, India 04.2001 -
Skills
Program Management
Data-driven decision-making
Trained in Digital Marketing for social media for ILT members
Trained in AI driven marketing tools for analytics and client engagement
Industry Networking across Industry Association in India
Accomplishments
- Given the "Impact Award" in Deal Advisory for effectively managing Family Business Channel for revenue growth
- Business Consulting conferred "Impact Award" for the best Cross SL initiative between BC and Technology to enhance pipeline
Timeline
Senior Associate Director
KPMG, LLP, Financial Services Assurance
10.2022 - Current
Associate Director
KPMG, LLP, Financial Services Assurance
04.2020 - 10.2022
Manager
KPMG, LLP, Financial Services Assurance
11.2016 - 03.2020
Specialist
Accenture
02.2011 - 09.2016
Manager
HSBC Bank
05.2009 - 10.2010
Process Leader
Deutsche Bank
07.2007 - 03.2009
Advanced Diploma in Mass Communication - Communications
Welingkar Institute of Management
04.2001 -
Bachelor of Science -
Modern College
04.2001 -
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