Noor Ameena Khatoon

To work with a team of professionals and contribute to the growth of organisation.

Good knowledge about Health Care Platforms. Can communicate effectively with different departments. Work well in a team and can boost morale.

• English
• Hindi
• Kannada

• Title: Good knowledge about Health Care Platforms. Can communicate effectively with different departments. Work well in a team and can boost morale.
• Date of Birth: 09/09/87

• MediBuddy, Sr Associate, Uploading Medical reports of the customer received from labs to their respective account in MeddyBuddy portal., Ensure daily reports are uploaded and achieving and exceeding set targets., Receive and check Medical documents for completeness and advise customer regarding pending documents, if any., Respond to queries of the customer through e-mails., Maintain daily reports on documents uploaded and queries answered and the TAT of the same., Escalate issues such as incomplete or incorrect reports sent by labs as per the escalation matrix., Attend to any other assignments assigned from time to time., Assist the Operations Manager by providing important reports required by management.
• Radical Mind, Senior Executive, Respond to customer complaints/issues received on calls/Chats and provide effective resolution., Handled escalations at level 1 and ensure that the complaint gets resolved rather than getting further escalated., Seek advice and escalate the issue to relevant teams., Co-ordinate and follow up with support teams for resolution of customer complaints., To ensure that customers do not have to approach senior management for resolution of issues., Maintain TAT of commitments given to customer., Escalate the issue to higher ups whenever required., Maintain the data of escalations which will be required for training need and analysis for the teams., Suggest process improvements., Diligently tracking of the complaints raised by the customers to ensure it resolved to customers satisfaction, thereby retaining customers.
• Enlist, Customer Relationship Officer, Calling customer who have not paid their Indusland Bank Credit Card Dues., Diligently following up with the customers who are assuring repayment of dues., Convincing customers to repay their dues who are unwilling to pay., Sending legal notice for the customers who do not agree to pay., Helping customers in settlement of their dues by providing various options given by Bank., Using Negotiation skills to achieve repayment of dept., Proactively improving the quality of the team by adopting various measures., Contribute towards process improvement areas.