Summary
Overview
Work History
Education
Skills
Timeline
Generic

Noor Fathima TA

Bangalore

Summary

Resourceful Senior Customer Specialist known for high productivity and efficiency in task completion. Possess specialized skills in customer relationship management, conflict resolution, and process improvement. Excel in communication, empathy, and problem-solving, ensuring exceptional service delivery and customer satisfaction. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

9
9
years of professional experience

Work History

Senior Customer Specialist

PayPal
Bangalore
01.2020 - Current
  • Review new customer accounts, collect essential information, and documentation necessary for the KYC audit required for customer onboarding and limitations.
  • Resolving limitations placed on their PayPal accounts, including global KYC/CIP, transaction limits, and account restrictions, by applying operational procedures and identifying fraud patterns.
  • Monitor transactions of assigned accounts to assess risk or suspicious activity on the account, such as money laundering, using internal tools such as ARGUS and MARS.
  • Collect and verify data for new customers to complete KYC verification in accordance with the regulatory requirements of the Customer Identification Program (CIP).
  • In determining when it is appropriate to take customer due diligence measures in relation to existing customers.
  • Reviewing the customer accounts (merchants and consumers) to mitigate risks associated with money laundering and illicit financial activities, collaborating with relevant departments for timely escalation and resolution.
  • Worked on all escalations (Limitations - on Risk, Customer Identification Program (CIP), KYC (Know Your Customer), AML (Anti-Money Laundering), Disputes, and Payments received majorly from the NA market via PET and Genesys tool, ensuring timely and appropriate actions were taken.
  • Handled disputes and claims raised by customers regarding unauthorized transactions, items not received, or items significantly not as described, by analyzing evidence, ensuring fair and efficient resolutions for both the customer and PayPal.
  • Manage chargeback cases, including reviewing documentation, gathering evidence, and effectively communicating with customers, financial institutions, and other relevant parties to reach an appropriate resolution.
  • Maintaining high levels of confidentiality and data security.
  • Currently supporting the GCCA team from January 2025.

Digitaal Interaction Advisor

SSMRV Degree College
01.2017 - 01.2020
  • Resolved customer inquiries efficiently and accurately, ensuring satisfaction.
  • Collaborated with team members to enhance service delivery and resolve issues.
  • Handled escalated concerns professionally, ensuring a positive experience for customers.
  • Participated in training sessions to improve product knowledge and service skills.
  • Assisted in developing customer service protocols to streamline operations and efficiency.

Education

B.com -

SSMRV DEGREE COLLEGE
01.2020

Skills

  • KYC compliance
  • AML regulations
  • Data analysis
  • Risk assessment
  • Transaction monitoring
  • Customer relationship management
  • Dispute resolution
  • Fraud detection

Timeline

Senior Customer Specialist

PayPal
01.2020 - Current

Digitaal Interaction Advisor

SSMRV Degree College
01.2017 - 01.2020

B.com -

SSMRV DEGREE COLLEGE
Noor Fathima TA