Noor Hasan
New Delhi
Summary
Dynamic result-oriented 8+ experience professional in operations, business finance and project management. Solid track record in securing key clients and increase product distribution. Tenacious in building new business. Loyalty and making strong relationship with internal business partners.
Overview
9
9
years of professional experience
Work History
Area Business Head
Meddo Health
04.2021 - Current
- Strategically coordinated operations according to objectives & capabilities. Improving business strategy, deriving SOPs, correcting the escalation metrics to align system, technology and department to targets.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Ensuring all project plans associated with Cash Management and Revenue Generation within my cluster are implemented and integrated appropriately.
- Provide effective counsel and analysis to assist Company in meeting established financial and profit objectives.
- Evaluate financial performance by comparing and analyzing actual results with forecasted numbers on daily basis.
- Developed incentive program based on performance that increased productivity by 15%
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Team Leader Business Finance
Meddo Health
08.2019 - 03.2021
- P&L and MIS reporting.
- Successfully manage day-to-day activities of cash/reconciliation team while resolving issues in timely manner.
- 100% TAT met for process & payments to all suppliers within Credit terms.
- Preparing weekly report of variance in number of orders/patients along with different constraint and making reasoning against inconsistent trend to highlight any fraudulent activity.
- Maintaining accurate records and establishing strong working relationships with all business lines and accounting groups.
- Preparations of Incentive plan for process.
- Maintained positive and rewarding relationship with vendors.
- Outstanding (Vendor) project handled and reduction in 3 months 90% of value.
- Assisted in collections of ₹20 million in accounts receivables.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Team Leader Finance
Foodpanda / OLA
06.2015 - 08.2019
- Advance's project handled – Employee & Vendor and reduction in advances by 67%
- Setup AP Process and given AHT benefit up to 75% and Accuracy up to 99%
- Handling VHD (vendor help desk).
- Automation of Accounts payable process for tracking invoices by implantation of Invoice Tracking Tool (In-house developed with digitization team) and successfully running.
- Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
- Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Customer Service Associate
Hero BPO
09.2014 - 05.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Responsible for overhauling company’s customer service policies and increasing customer satisfaction by 45%.
Customer Care Executive
Serco BPO
09.2013 - 08.2014
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Taking escalation calls and understanding technical aspect of customer’s complaint.
- Responded to customer inquiries and concerns within set deadlines.
- Managed over 200+ calls per day.
Education
Bachelor of Arts -
Vinayaka Missions Sikkim University
Sikkim, India2017
HSC -
NIOS
New Delhi2012
Skills
- P&L Management
- Business Process Improvement
- Revenue Generation
- Project Management
- Team Management
- Analytical Ability
- Strong Team Building Skills
- Communication & Interpersonal Skills
Accomplishments
- Received monthly recognition once and weekly recognitions twice for excellent performance.
- Achieve performance appreciation letter for excellent work.
Hobbies
Reading (Mostly fiction and self-help books), Traveling.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Area Business Head
Meddo Health
04.2021 - Current
Team Leader Business Finance
Meddo Health
08.2019 - 03.2021
Team Leader Finance
Foodpanda / OLA
06.2015 - 08.2019
Customer Service Associate
Hero BPO
09.2014 - 05.2015
Customer Care Executive
Serco BPO
09.2013 - 08.2014
Bachelor of Arts -
Vinayaka Missions Sikkim University
HSC -
NIOS
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