Summary
Overview
Work History
Education
Skills
Timeline
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Noor Mhammed

Bengaluru

Summary

Results-oriented Key Account Manager with 15 plus years of experience in the insurance, Real estate industry and a strong background playing a vital role in the development, management, growth, and retention of key accounts for a wide range of organizations. Service-centric leader dedicated fueling to revenues, enhancing the client experience, and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments.

Overview

19
19
years of professional experience

Work History

Business Head

Finnest Capital
07.2023 - Current

• Lead and mentor a multidisciplinary team of real estate and finance consultants to deliver integrated advisory solutions.

• Design financing structures and liaise with banks and NBFCs to secure funding for client acquisitions and developments.

• Drive business development and strategic partnerships to expand managed asset portfolio and revenue streams. • Establish and refine operational processes, reporting frameworks, and compliance standards to maximize efficiency and profitability.

• Oversee end to end property management operations, achieving high occupancy and timely maintenance across residential and commercial assets

Manager - Key Account Management

RedKenko Health Tech Pvt Ltd.
02.2022 - 04.2023

Improved account management by predicting potential competitive threats and outlining proactive solutions.

  • Built and maintained strong client relationships to drive business growth.
  • Supported sales and reporting for large and medium-sized accounts.
  • Analyzed key competitors to respond to competitive threats.
  • Endorsements done on regular intervals.
  • Coordinated client and stakeholder communications to achieve mutually beneficial outcomes.
  • Assisted in recruiting, hiring and training of team members.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Interacted well with customers to build connections and nurture relationships.

Operations & Sales Lead

NoBroker.com
07.2021 - 12.2021
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Reviewed operations reports to understand numbers and trends.
  • Built and reviewed master service agreements to simplify and streamline contract negotiation process.
  • Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Partnered with vendors and suppliers to effectively manage and budget.

Sales & Operations - Zonal Head

Oxygen Ventures
08.2013 - 04.2021
  • Developed both long-term strategic vision and strategy for team and managed day-to-day sales operations.
  • Recruited, retained and supported diverse team of sales professionals with collaborative leadership and goal setting. Coached direct reports in sales strategy, pipeline management, opportunity acquisition and career growth.
  • Developed professional relationships with existing local businesses and prospects, collaborating to grow account base and establish unprecedented revenue channels. Interpreted sales and pricing policies to departmental personnel and customers.
  • Engaged with customers to build rapport and loyalty

Assistant Manager

TATA Housing
09.2009 - 07.2013
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Created detailed sales presentations to communicate product features and market data.
  • Achieved top performance by strategically adapting to rapidly changing, competitive environment.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Presented Projects (Real Estate) using interactive materials such as videos, charts and slideshows.
  • Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.

Senior Customer Care Consultant

AOL
03.2006 - 10.2009
  • Participated in team-building activities to enhance working relationships.
  • Used coordination and planning skills to achieve results according to schedule. Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Increased customer satisfaction by resolving issues.
  • Resolved problems, improved operations and provided exceptional service.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Handled 120-150 calls per day to address customer inquiries and concerns.

Education

MBA - Marketing

Periyar University
Bangalore
06.2011

BBA - Marketing Management And Research

Magadh University
Bangalore
06.2009

Skills

  • Key account management
  • Account development
  • MS Office
  • Customer Service
  • Client Retention
  • Manage Customer Service
  • Service Initiatives Support
  • Database management
  • Coaching and mentoring

Timeline

Business Head

Finnest Capital
07.2023 - Current

Manager - Key Account Management

RedKenko Health Tech Pvt Ltd.
02.2022 - 04.2023

Operations & Sales Lead

NoBroker.com
07.2021 - 12.2021

Sales & Operations - Zonal Head

Oxygen Ventures
08.2013 - 04.2021

Assistant Manager

TATA Housing
09.2009 - 07.2013

Senior Customer Care Consultant

AOL
03.2006 - 10.2009

MBA - Marketing

Periyar University

BBA - Marketing Management And Research

Magadh University
Noor Mhammed