Noor Mohamed.

Senior Process Executive experienced in balancing customer service and support objectives with innovative process improvement and execution. Skilled in , research and aggregating data insights. Client-focused and solutions-oriented with strong analytical mindset to deliver product value proposition.

• Appreciation received as ‘Good Performer’ in the team received from client during Town hall meeting
• Awarded as ‘Spotlight’ for processing more number invoices with 100% accuracy
• Awarded as ‘Unicorn’ for Supporting in critical time like BCP
• Award ‘Ace of rookies’ received from the client for learning process within short period during town hall meeting
• Received Appreciation mails from vendors and buyers

• Receive and verify invoices and requisitions for goods and services
• Dealing with queries for vendor for Invoices on hold and analyzing the invoice email sending for correcting if any mistakes on invoice and process the Invoice for payment and to provide a copy of PO if required
• Handling and provide the proper resolutions for to process the Invoice
• Conducting team meetings (KAPA session) in monthly basis and helps to teams reducing theirs errors while process
• Working with vendor’s quires in Epass application and resolve the tickets in on time
• Responsible for matching invoices to appropriate purchase orders, understanding the purchasing holds, guiding buyers and others on their resolution
• Checking the Potential duplicates from avoiding duplicate Invoice from Processing
• Handing emails with buyer and vendor for making clarification on Invoice or PO
• Handling Urgent Client Utility Payments and make the invoices ready for Payment
• Handling multiple types of Indexing process and Supply chain management
• Provided training & KT to FISERV team in Invoice Processing and IOH, PRS
• Handling One lakh line item Invoices
• Fuel Invoices BOL Reconciliation
• Amending any changes that requires to reconcile the Invoice with the help of Supplier
• Running Accounts payable report for the Invoices that Reconciled on daily basis
• Prepared the multiple Deck during the client call
• Prepared the SOP during the transition
• Conducting the team meeting if the team will require any process knowledge
• Personal details:
• Father Name: Ismail
• Received and processed stock into inventory management system.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Increased customer satisfaction by resolving issues.
• Developed team communications and information for meetings.
• Identified issues, analyzed information and provided solutions to problems.
• Carried out day-to-day duties accurately and efficiently.
• Improved operations through consistent hard work and dedication.
• Handled [Number] calls per day to address customer inquiries and concerns.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Used Microsoft Word and other software tools to create documents and other communications.
• Worked flexible hours across night, weekend and holiday shifts.
• Maintained excellent attendance record, consistently arriving to work on time.
• Participated in team-building activities to enhance working relationships.
• Generated monthly metric reports, interpreted results and developed processes and solutions.
• Determined change management needs and defined behaviors for effective program management.

• Receive and verify invoices and requisitions for goods and services
• Dealing with queries for vendor for Invoices on hold and analyzing the invoice email sending for correcting if any mistakes on invoice and process the Invoice for payment and to provide a copy of PO if required
• Handling and provide the proper resolutions for to process the Invoice
• Conducting team meetings (KAPA session) in monthly basis and helps to teams reducing theirs errors while process
• Working with vendor’s quires in Epass application and resolve the tickets in on time
• Responsible for matching invoices to appropriate purchase orders, understanding the purchasing holds, guiding buyers and others on their resolution
• Checking the Potential duplicates from avoiding duplicate Invoice from Processing
• Handing emails with buyer and vendor for making clarification on Invoice or PO
• Handling Urgent Client Utility Payments and make the invoices ready for Payment
• Handling multiple types of Indexing process and Supply chain management
• Provided training & KT to FISERV team in Invoice Processing and IOH, PRS
• Handling One lakh line item Invoices
• Fuel Invoices BOL Reconciliation
• Amending any changes that requires to reconcile the Invoice with the help of Supplier
• Running Accounts payable report for the Invoices that Reconciled on daily basis
• Prepared the multiple Deck during the client call
• Prepared the SOP during the transition
• Conducting the team meeting if the team will require any process knowledge
• Personal details:
• Father Name: Ismail
• Received and processed stock into inventory management system.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Increased customer satisfaction by resolving issues.
• Developed team communications and information for meetings.
• Identified issues, analyzed information and provided solutions to problems.
• Carried out day-to-day duties accurately and efficiently.
• Improved operations through consistent hard work and dedication.
• Handled [Number] calls per day to address customer inquiries and concerns.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Used Microsoft Word and other software tools to create documents and other communications.
• Worked flexible hours across night, weekend and holiday shifts.
• Maintained excellent attendance record, consistently arriving to work on time.
• Participated in team-building activities to enhance working relationships.
• Generated monthly metric reports, interpreted results and developed processes and solutions.
• Determined change management needs and defined behaviors for effective program management.