Noor Mohammed
Key Account Manager
Bengaluru,KA
Summary
Dynamic Key Account Manager with 14 years of experience and a strong background playing a vital role in the development, management, growth, and retention of key accounts for a wide range of organizations. Service-centric leader dedicated fueling to revenues, enhancing the client experience, and achieving top brand loyalty. Highly adept in performing within high-pressure and deadline-driven environments, driving full sales lifecycles with a focus on territory expansion.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
6
6
Languages
Work History
Key Account Manager
Kenko Health Tech Pvt Ltd
Bengaluru, India
02.2022 - Current
- Communicated progress of quarterly initiatives to internal and external stakeholders.
- Worked well with colleagues to ensure optimal productivity.
- Worked to support sales teams and rise against competition.
- Built long-term trusting relationships with clients to achieve ultimate client retention.
- Coordinates and leads review meetings with customer to ensure service results are in line with plan
- Manages assigned accounts on day-to-day basis which includes coordinating all services, answering questions and resolving problems which may arise
- Maintains concern for timeliness and completeness when interacting with clients, agency and company personnel
- Responsible for having understanding of assigned accounts in order to give proper advice for changing situations, which may require modifications to existing coverage
- Reviews contracts and special certificate of insurance requests for compliance and response to insured
- Review insurance submissions received from Sales Executive for accuracy, requesting any additional information needed for quoting them from insured before submitting insurance submission to Account Manager
- Assist Account Manager in providing carriers/underwriters with updated information for quoting as requested
- Answer basic coverage questions, policy coverage questions, scenario questions, how coverage applies
- Review invoices, insurance policies and endorsements for accuracy
- Manage and maintain expiration lists
Operations & Sales Lead
Nobroker.com
Bengaluru, KA
07.2021 - 12.2021
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Reviewed operations reports to understand numbers and trends.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Identified procedure or process changes required to improve performance and productivity.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Introduced new methods, practices and systems to reduce turnaround time.
- Partnered with vendors and suppliers to effectively manage and budget.
- Developed systems to track and log work issues.
- Spearheaded department training to enhance employee performance and boost employee productivity.
Sales & Operations - Zonal Head
Oxygen Ventures
Bengaluru, India
08.2013 - 05.2021
- Developed both long-term strategic vision and strategy for team and managed day-to-day sales operations.
- Provided training and mentoring on business account and prospect engagement, consistently collaborating with leadership to generate leads and develop productive account relationships.
- Recruited, retained and supported diverse team of sales professionals with collaborative leadership and goal setting. Coached direct reports in sales strategy, pipeline management, opportunity acquisition and career growth.
- Developed professional relationships with existing local businesses and prospects, collaborating to grow account base and establish unprecedented revenue channels. Interpreted sales and pricing policies to departmental personnel and customers.
- Attended industry shows, conventions and other meetings with primary mission of expanding market opportunities.
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
- Used vendor expertise to deliver educational content to sales team.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets. Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training
- Maintained records related to sales, returns and inventory availability
- Engaged with customers to build rapport and loyalty
- Solved customer challenges by offering relevant products and services
- Enhanced product presentation and promotional material displays, working alongside retail representatives
Assistant Manager
Tata Housing Development Company Limited
Bengaluru, India
09.2012 - 07.2013
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Created detailed sales presentations to communicate product features and market data.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Maximized customer retention by resolving issues quickly.
- Presented Projects (Real Estate) using interactive materials such as videos, charts and slideshows.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
Assistant Manager
Oxygen Ventures
Bengaluru, India
12.2009 - 08.2012
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Resolved problems promptly to elevate customer approval.
- Taught staff strategies for completing work and smoothly carrying out senior management directives.
- Cultivated performance-based culture based on individual accountability, goal attainment and team achievement.
- Enforced quality assurance protocols to deliver ideal customer experiences. Managed team schedule with eye for coverage needs and individual strengths. Recruited and hired top-level talent to add value and expertise to sales department.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
Senior customer care consultant
AOL
Bengaluru, India
03.2006 - 10.2009
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team-building activities to enhance working relationships.
- Used coordination and planning skills to achieve results according to schedule. Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Collaborated with team members to achieve target results.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Increased customer satisfaction by resolving issues.
- Resolved problems, improved operations and provided exceptional service.
- Maintained energy and enthusiasm in fast-paced environment.
- Handled 120-150 calls per day to address customer inquiries and concerns.
Education
MBA - Marketing & HR
Periyar University
Chennai, TN 06.2009 - 04.2011
Bachelor of commerce -
Magadh University
Bengaluru 05.2006 - 04.2009
Skills
Key account management
Timeline
Key Account Manager
Kenko Health Tech Pvt Ltd
02.2022 - Current
Operations & Sales Lead
Nobroker.com
07.2021 - 12.2021
Sales & Operations - Zonal Head
Oxygen Ventures
08.2013 - 05.2021
Assistant Manager
Tata Housing Development Company Limited
09.2012 - 07.2013
Assistant Manager
Oxygen Ventures
12.2009 - 08.2012
MBA - Marketing & HR
Periyar University
06.2009 - 04.2011
Bachelor of commerce -
Magadh University
05.2006 - 04.2009
Senior customer care consultant
AOL
03.2006 - 10.2009
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