Noor Mohammed
Bangalore
Summary
Dynamic professional with extensive experience as an Orthopedic Implants Scrub Assistant at Kinesys Health Care, excelling in surgical assistance and patient care. Proven expertise in client relationship management and effective communication, ensuring optimal outcomes. Adept at utilizing advanced tools like Jira and Zoho, while maintaining composure under pressure.
Overview
7
7
years of professional experience
Work History
Orthopedic Implants Scrub Assistant
Kinesys Health Care Private Limited
Bengalore
08.2024 - Current
- Assists orthopedic surgeons during implant surgeries and related procedures.
- Prepares and sterilize surgical instruments and maintains a safe, organized operating room.
- Monitors patient vitals and ensures comfort throughout procedures.
- Collaborates with surgical teams to enhance patient outcomes.
- Stays updated with orthopedic implant technologies.
Customer Support Agent
Tricog Health India Private Limited
Bangalore
08.2022 - 07.2024
- Delivered proactive customer care and technical support for medical diagnostic services.
- Interpreted client data, handled escalations, and coordinated resolutions.
- Communicated critical ECG alerts to doctors; expert in using Hubber.
- Maintained client records using Zoho; submitted daily reports via Excel.
- Utilized Jira, Zoho, and Device Management Portal (DMP) for task tracking and issue resolution.
Sales Executive – Agritech Organic Products
MONSOON Enterprises
Bangalore
10.2019 - 07.2022
- Engaged in B2B and B2C sales of agriculture fertilizers and applicators.
- Managed interstate product distribution and maintained end-to-end customer relationships.
- Promoted sustainable agricultural solutions through strategic market engagement.
Customer Experience Agent (CEA)
RKH Qitarat
Doha
09.2018 - 10.2019
- Managed customer queries, and provided ticketing and travel support.
- Delivered information on metro services, and ensured passenger satisfaction.
- Handled high footfall and maintained service standards at the station level.
Education
B.com -
Dr. C.V. Raman University, India
Bilaspur, Chhattisgarh05-2017
Pre-university collage -
Vidyamandir Pre-University College
Bangalore03-2013
High School -
Kendriya Vidyalaya Hebbal
Bangalore03-2009
Skills
- Orthopedic surgical assistance
- Client Relationship Management
- ECG Interpretation Support
- Customer communication
- MS Office and Excel reporting
- Jira, Zoho, DMP Tools
- Dispute resolution
- Team Collaboration and Pressure Handling
- Strong listening and decision-making skills
Languages
English
First Language
Hindi
Advanced (C1)
C1
Urdu
Advanced (C1)
C1
Kannada
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Timeline
Orthopedic Implants Scrub Assistant
Kinesys Health Care Private Limited
08.2024 - Current
Customer Support Agent
Tricog Health India Private Limited
08.2022 - 07.2024
Sales Executive – Agritech Organic Products
MONSOON Enterprises
10.2019 - 07.2022
Customer Experience Agent (CEA)
RKH Qitarat
09.2018 - 10.2019
B.com -
Dr. C.V. Raman University, India
Pre-university collage -
Vidyamandir Pre-University College
High School -
Kendriya Vidyalaya Hebbal
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