NOOR MUHAMMAD SHAIKH
Overview
14
14
years of professional experience
Work History
Customer Service & Sales Agent
EMIRATES
Mumbai
07.2017 - Current
- Interacted with high-value, premium members, and generated the most revenue from them, and overachieved the sales target every month.
- Consistently exceeded customer expectations, as per the quality standards laid down by the airline.
- Flawlessly attended to customers' needs and achieved 'Star Performer' status many times, with exceptional recurring quality service.
- Guided, trained, and mentored new colleagues on policies and processes in order to deliver more efficiently.
- Worked on follow-up and escalation cases by coordinating with operations officers.
- Assisted with floor supervision every month, as per the requirement from operations.
Senior CSSA
EASYJET AIRLINES (INTELENET)
01.2015 - 07.2017
- Calls and emails related to new and existing bookings with flight disruption.
- Worked as an SME (Subject matter expert) Mentoring new joiner batches, conducting sessions post call and maintaining quality by giving one to one feedback.
Customer Service
VFQ QATAR (SERCO)
08.2011 - 09.2012
- Worked as a customer sales and service executive.
- Provided exceptional customer service at all times.
Education
IATA UFTAA - basics of Amadeus
IITC ANDHERI
Andheri01.2016
BSC.T - Bachelors in IT
L.N COLLEGE BORIVALI
Mumbai01.2014
3 Years diploma - Electronics and telecommunication
Kala Vidya College Malad
Malad01.2009
S.S.C - Secondary School Certificate
M.VM School
Andheri W03-2006
Skills
- Teamwork and collaboration
- Receptive to dynamic work environments
- Able to work under high-pressure situations
- Problem-solving abilities
Hobbies
- Outdoor sports
- Music
- Bike ride
Timeline
Customer Service & Sales Agent
EMIRATES
07.2017 - Current
Senior CSSA
EASYJET AIRLINES (INTELENET)
01.2015 - 07.2017
Customer Service
VFQ QATAR (SERCO)
08.2011 - 09.2012
IATA UFTAA - basics of Amadeus
IITC ANDHERI
BSC.T - Bachelors in IT
L.N COLLEGE BORIVALI
3 Years diploma - Electronics and telecommunication
Kala Vidya College Malad
S.S.C - Secondary School Certificate
M.VM School
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