NOOR SABAH
Finance Analyst
Bangalore
Summary
Forward-thinking Operations Specialist bringing 5+ years of expertise in Oder to Cash. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in SAP & Oracle. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Senior Billing Specialist
Diversified
12.2023 - 07.2025
- Managed end-to-end billing functions for assigned clients, ensuring accuracy and timely invoice processing.
- Created and maintained billing spreadsheets and documentation to support internal controls and audit readiness.
- Issued credit memos with appropriate approvals and ensured compliance with client contracts and SLAs.
- Investigated and resolved billing discrepancies by coordinating with internal teams and clients.
- Responded promptly to client inquiries regarding invoices and provided effective issue resolution.
- Assisted with collections of aged receivables and supported AR/AP aging processes during month-end close.
- Reconciled active customer services with billing records through daily audits; documented discrepancies and revenue variances.
- Collaborated with provisioning teams to align service changes with accurate billing actions.
- Produced weekly discrepancy reports and identified recurring issues to drive process improvements.
- Ensured adherence to company policies, contractual obligations, and regulatory standards.
- Participated in internal and external audits, month-end and quarter-end reconciliation, and finance operations meetings.
- Supported ad hoc tasks and contributed to continuous improvement initiatives within the billing function.
- Developed customized reports for management, providing valuable insights into billing trends and areas for improvement.
- Handled Onedesk tickets to address queries from clients, internal teams, and cross-functional departments, ensuring timely and effective resolution.
- Assisted management in creating and organizing Knowledge Base (KB) articles and Standard Operating Procedures (SOPs) to streamline and document process workflows.
Senior Associate Cash Apps
ACCENTURE Solutions PVT LTD
01.2022 - 12.2023
- Daily Payment Posting: Managed daily payments, including checks, wires, and ACH credit transfers, accurately posting them to customer accounts
- GL Cash Accounts: Deposited ACH, wire transfers, and checks into appropriate GL cash accounts
- Journal Reports and Lockbox Reconciliations: Generated and reconciled daily journal reports, preparing lockbox reconciliations for each payment
- Payment Research and Application: Studied remittance and customer aging reports, posting payments accordingly
- Manually applied payments in cases where auto-matching failed
- Cash and General Ledger Reconciliation: Reconciled cash against bank deposits and prepared general ledger reconciliations
- Customer Interaction: Assisted internal and external customers with payment inquiries and reconciliations
- Smooth Integration: Mapped customer and payer names for seamless payment integration
- Month-End Reconciliation: Conducted 3-way reconciliation to prevent GL variance issues due to missed or ignored payments
- Top Customer Focus: Worked on top customers during month-end to reduce On-Account value and maintain a healthy auto-hit rate
- Collaboration: Interfaced with Credit and Collections function, Account Managers, and Branch Managers to troubleshoot and resolve customer payment discrepancies
- HR Compliance: Ensured timely completion of HR activities, including self-assessments and development plans
- Exceptional Service: Delivered outstanding service to each customer.
- Trained and supported new team members, maintaining culture of collaboration.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
Escalation Desk Associate
Myntra Pvt Ltd
04.2021 - 01.2022
- Escalation Desk member at Myntra
- Responsibilities: Resolution specialist to address customer complaints and inquiries effectively
- Ensure prompt and satisfactory resolutions for customers
- Utilize cloud applications knowledge to troubleshoot technical issues and enhance user satisfaction
- Handled escalated and social media cases for online shopping issues
- Met Service Level Agreements (SLAs) and Turnaround Times (TATs)
- Delivered positive resolutions, providing excellent service to customers.
General Accounting Associate
ACCENTURE Solutions PVT LTD
08.2018 - 08.2019
- Single-handedly handled a high value portfolio, addressing end-to-end queries
- This included follow-up on invoicing errors, disputes, coordination with sales, and collection of overdue amounts
- Credit Control: Worked in the credit control department, handling customer queries related to accounts receivables and collections
- Achievement: Achieved a commendable 95% P2P (procure-to-pay) success rate
- Complex Accounts: Skillfully managed complex customer accounts with aged debts
- Hyper Care Team: Transitioned to the Hyper Care Team, focusing on critical business accounts
- Additional Responsibilities: Also worked on unallocated cash accounts and diligently followed up on delinquent accounts, ensuring timely payments and dispute resolution.
- Reduced outstanding accounts receivable balances through diligent follow-up and negotiation efforts.
Education
Bachelor of Commerce - Accounting And Finance
CB Bhandari Jain College
06.2015 - 05.2018
MBA - Data Science & Analytics
Jain University (Online)
06.2023 - 06.2025
Skills
Detailed reporting capabilities
Process Optimization & Gap Analysis
Attention to Detail & Accuracy
Adaptability to Ad Hoc Tasks & Fast-paced Environments
Accounts Receivable (AR) & Accounts Payable (AP) Management
Month-End/Quarter-End Reconciliation
ERP/CRM System Proficiency
MS Excel
Regulatory & Contract Compliance
SAP, Oracle, ConnectWise, High Radius, Onedesk, Zendesk, etc
Personal Information
Timeline
Senior Billing Specialist
Diversified
12.2023 - 07.2025
MBA - Data Science & Analytics
Jain University (Online)
06.2023 - 06.2025
Senior Associate Cash Apps
ACCENTURE Solutions PVT LTD
01.2022 - 12.2023
Escalation Desk Associate
Myntra Pvt Ltd
04.2021 - 01.2022
General Accounting Associate
ACCENTURE Solutions PVT LTD
08.2018 - 08.2019
Bachelor of Commerce - Accounting And Finance
CB Bhandari Jain College
06.2015 - 05.2018
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