Hi, I’m
Noor Mohammed Baig
Retail Store Manager Operation
Mumbai
Summary
To be a part of an organization where core competencies in retail or any professional segment can be utilized, seeking opportunities for both horizontal and vertical growth, both in terms of job function and goal congruence. Over 20 years of experience in both lifestyle and FMCG retail formats. Proven ability to manage entire process operations and successfully accomplish corporate plans and goals. Experienced in implementing procedures and service standards to achieve business excellence. Demonstrated abilities in team management and customer relationship management. Proficient in P&L management, budgeting, and cost control for maintaining a profitable business. Strong inventory management skills, including controlling key measures and conducting regular perpetual inventory to control shrinkages.
Overview
19
years of professional experience
4
years of post-secondary education
Work History
Reliance Retail Limited
Assistant Store Manager
03.2022 - Current
Job overview
- Prudent, disciplined, and self-motivated with excellent interpersonal, communication, and organizational skills.
- Experienced in managing the Food & General Merchandise segment, overseeing a large retail space of over 60,000 sq. ft. with an average daily footfall of more than 3,500 customers.
- Successfully managed business segment with annual turnover of over 110cr.
- Proven ability to lead and manage team of 120 staff members, providing front-end support to achieve sales targets and ensuring exceptional customer service.
- Expertise in visual merchandising and implementing customized and seasonal displays to enhance department's appeal and drive sales.
- Skilled in maintaining proper inventory levels, including buffer stock, and ensuring timely re-orders to meet customer demand.
- Proficient in preparing and presenting comprehensive reports for management review and decision-making.
- Analytical mindset with structured approach to achieving targets, including analyzing Annual Business Plans (ABPs) and implementing strategies accordingly.
- To ensure conceptual flow of merchandise at store in consultation with Store Manager.
- Strong focus on maintaining healthy margins and negotiating innovative deals to attract and retain customers.
- Timely review of deals and schemes to identify profitability and scalability.
- Commitment to providing training and development opportunities for new recruits and existing staff to enhance store operational efficiency.
- To organize shopping festivals such as 'Golden Event', etc. across year and sync with Company goals.
Future Retail Limited
Assistant Store Manager
04.2011 - 03.2022
Job overview
- Experienced in managing the Food & General Merchandise segment, overseeing a large retail space of over 50,000 sq. ft. with an average daily footfall of more than 2,300 customers.
- Successfully managed business segment with annual turnover of over 88cr.
- Proven ability to lead and manage team of 120 staff members, providing front-end support to achieve sales targets and ensuring exceptional customer service.
- Expertise in visual merchandising and implementing customized and seasonal displays to enhance department's appeal and drive sales.
- Skilled in maintaining proper inventory levels, including buffer stock, and ensuring timely re-orders to meet customer demand.
- Proficient in preparing and presenting comprehensive reports for management review and decision-making.
- To ensure conceptual flow of merchandise at store in consultation with Store Manager.
- Strong focus on maintaining healthy margins and negotiating innovative deals to attract and retain customers.
- Timely review of deals and schemes to identify profitability and scalability.
- Commitment to providing training and development opportunities for new recruits and existing staff to enhance store operational efficiency.
- To organize shopping festivals such as 'Big Day', etc. across year and sync with Company goals.
Giordano Fashion India Pvt Limited
Store Manager
01.2010 - 04.2011
Job overview
- Heading No 1 store in country with store size of 2000 sqft with turnover of 3.5crs.
- Responsible for entire store operation.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Responsible for staff training on Product Knowledge, Customer Service, daily store activities, and operation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
Arvind Brands Limited
Store Manager
02.2007 - 01.2010
Job overview
- Heading No 1 store in country with store size of 1600 sq ft with turnover of 6 cr.
- Responsible for entire store operation.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Responsible for staff training on Product Knowledge ,Customer service daily store activities & operation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Completed point of sale opening and closing procedures.
Pantaloons Retail India Limited
Team Leader
03.2004 - 02.2007
Job overview
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Held weekly team meetings to inform team members on company news and updates.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Reviewed, implemented and updated company records related to team activities for future reference.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Education
Mumbai UniversityMumbai
Bachelor of Commerce from Commerce
03.2006 - 05.2007
Mumbai UniversityMumbai
High School Diploma
03.2003 - 05.2004
St Ignatius High SchoolMumbai
Secondary School Certificate
03.2001 - 05.2002
Skills
Leadership: Strong leadership skills to guide and motivate store's staff effectively, involving setting goals, providing clear directions, and promoting teamwork
Staff Management: Managing team of employees is significant part of retail store manager's role
Inventory Management: Efficiently managing inventory is essential to ensure product availability and prevent stockout or overstock situations
Financial Management: Understanding financial aspects such as budgeting, sales forecasting, and profit margins is critical for retail store manager
Communication Skills: Strong communication skills are vital for retail store manager to effectively interact with customers, employees, and suppliers
Problem-solving and Decision-making: Retail managers often face challenges requiring quick decision-making and problem-solving skills
Time Management: Store managers have multiple responsibilities and tasks to handle simultaneously Effective time management skills are crucial to prioritize tasks, delegate responsibilities, and ensure efficient store operations
Accomplishments
- Successfully Completed the Role of Department Manager in Future Retail & got Promoted for the next role in 2015-16
- Rated Exceed Expectation in Yearly Performance Appraisals in the year 2012.
- Rated Excellent in Yearly Performance Appraisals Subsequent years from 2013 to 2015.
- Rewarded For Best Store Manager Arvind Brands Mega mart for the Year 2009-10.
- Rewarded for Best Store Manager Arvind Brands Mega mart for the Year 2008-09.
- Successfully Nominated for Best store for PSPD for the year 2008- 09.
Timeline
Assistant Store Manager
Reliance Retail Limited
03.2022 - Current
Assistant Store Manager
Future Retail Limited
04.2011 - 03.2022
Store Manager
Giordano Fashion India Pvt Limited
01.2010 - 04.2011
Store Manager
Arvind Brands Limited
02.2007 - 01.2010
Mumbai University
Bachelor of Commerce from Commerce
03.2006 - 05.2007
Team Leader
Pantaloons Retail India Limited
03.2004 - 02.2007
Mumbai University
High School Diploma
03.2003 - 05.2004
St Ignatius High School
Secondary School Certificate
03.2001 - 05.2002