NOORNISHA KHATUN
THANE
Summary
As an employee at **Apex Enterprise Pvt Ltd**, I have gained **six months of experience in telecommunication** and completed an **internship at Successr HTech Pvt Ltd**, which was related to banking and finance. My graduation in BBI with a specialization in Banking and Insurance has equipped me with advanced skills in investment strategy, financial planning, and data analysis. Known for my analytical acumen and proactive approach, I am results-driven and committed to driving financial growth through technology-driven initiatives. I aim to deliver exceptional service by focusing on stakeholder engagement, process optimization, and strategic initiatives within the banking sector.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Apex Enterprise
Emi Collection
06.2022 - 12.2024
- **Project Management and Execution:**- Oversaw the successful installation project, ensuring **100%** timely completion while adhering to budget constraints and meeting all specifications. Achieved 15% reduction in project delays by optimizing resource allocation and enhancing team coordination.
- **EMI Payment Collection and Client Communication:**- Proactively managed EMI payment reminders, increasing payment recovery rates by 20% through timely notifications and follow-up letters. Demonstrated excellence in payment monitoring and risk mitigation, ensuring compliance with financial protocols.
- Successfully facilitated the collection and settlement of EMIs, improving collection efficiency by 25%. Maintained strong relationships with clients through clear communication and regular updates, resulting in a 30% increase in client retention .Addressed customer concerns about EMI payments and negotiated new payment dates, resolving **95%** of client issues within the first contact. Improved customer satisfaction by 18% by listening to client needs and providing effective solutions.
- *Process Optimization: Maintained regular engagement with clients regarding EMI due dates, contributing to a **20% improvement in on-time payments**. Continuously reminded clients of payment obligations, leading to enhanced compliance and a reduction in overdue accounts.Negotiated settlements and future payment arrangements, achieving 10% improvement in overdue payment recoveries. Enhanced process optimization, contributing to the overall financial performance of the organization.
Education
Bachelor Of Commerce - BBI ( Banking And Insurance)
04.2025
Science - Science Education
04.2022
Skills
Technical skills
- Data analysis
- Advance excel
- Power bi
- HTML
Soft Skills
- Leadership
- Problem solving
- Decision-making
- Communication skills
Certification
**Achievements and Certifications:**
**Data Analysis Certificate**: Demonstrated **proficiency** in **data analysis**, with a focus on **data-driven decision-making** and **reporting**. (Achieved with 85%)**Power BI**: Gained expertise in **data visualization** and creating insightful dashboards to support business analytics and reporting. (Certification earned with 90%)**NSDC Certificate**: Recognized by **industry standards** for my technical and analytical competencies in **banking and finance**. (Certification earned with 92%)
Timeline
Apex Enterprise - Emi Collection
06.2022 - 12.2024
Sahyog College of Management Studies - Bachelor Of Commerce, BBI ( Banking And Insurance)
BRD Intermediate School - Science , Science Education
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