Noorpinder Shergill
Surrey
Summary
Goal oriented Dispatch Supervisor leading team members to efficiently meet targets. Assigns tasks, trains employees, provides feedback, mediates interpersonal conflicts and implements company procedures. Provides leadership and vision to add value to the company.
Overview
5
5
years of professional experience
Work History
Dispatch Supervisor
Canada Cartage
05.2022 - 10.2024
- Oversaw vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.
- Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
- Implemented schedule and policy changes and collaborated with upper management to formulate new policies, procedures, and goals.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
Assistant Manager
Aldo
01.2020 - 04.2022
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Reviewed sales and gross profit report to assess company efficiency.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Dispatcher
747 Transport Inc.
12.2019 - 01.2020
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Generated reports to track deliveries and maintain proper records and documentation.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Education
Diploma in General Science
Kwantlen Polytechnic University
09.2021
Diploma in Elementary Education
Swami Dayanand College Of Education
08-2019
Skills
- Customer Service
- Strong Communication
- Problem Solving
- Independent Decision Making
- Leadership
- Team Work
- Adaptability
- Open to learning
- Critical Thinking
- Time Management
- Multitasking
- Detail Oriented
Timeline
Dispatch Supervisor
Canada Cartage
05.2022 - 10.2024
Assistant Manager
Aldo
01.2020 - 04.2022
Dispatcher
747 Transport Inc.
12.2019 - 01.2020
Diploma in General Science
Kwantlen Polytechnic University
Diploma in Elementary Education
Swami Dayanand College Of Education
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