Noorsingh Chandra

• Currently leading a Techforce India team.
• Managed a Service Desk team of 35 members, defining KPIs, driving employee development initiatives, and working on process improvements.
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

• Managed Future force Team of 56 members, handled training logistics, maintained daily KPIs, and assisted in analysis for improvement areas.

Giving online demo of the product and answering the questions asked by attendees.

Providing remote support to Verizon customers over the phone.

• Client: British Telecom, provided technical support services.