SAP, Powerbi, CRM, Salesforce, Microsoft Excel powerpoint and Word
Noorul Ameen
Bangalore
Summary
Dynamic and results-driven retail professional with 10+ years of experience in fast-paced retail environments. Proven track record of exceeding sales targets, optimizing inventory management, and delivering exceptional customer service. Skilled in cash handling, visual merchandising, and team leadership, with a strong focus on enhancing customer satisfaction and loyalty. Adept at problem-solving, streamlining operations, and upholding high store standards to ensure a seamless shopping experience. Committed to building lasting customer relationships and driving business success.
Passionate about continuous learning and staying up-to-date with the latest industry trends. Thrives in collaborative environments, consistently motivating teams to achieve collective goals and elevate overall performance.
Overview
2026
2026
years of professional experience
3
3
Languages
Work History
Department Manager
Tata Croma
06.2022 - Current
- Achieved 98% of sales targets in the last financial year, with a 95% attachment rate for Value-Added Services (VAS) and a 5% Value Contribution (VC), while consistently driving accessory sales and building strong relationships with customers to promote the sale of our Own Label products.
- Effectively split sales targets among my team members, providing clear individual goals and micromanaging their progress to ensure that each team member consistently achieves their assigned targets, fostering a culture of accountability and high performance.
- Maintain thorough records and conduct regular reviews, focusing on data analysis and key performance metrics, and then brief the team on the insights, enabling them to stay aligned with business objectives and drive performance improvements.
- Oversee the hiring process by conducting interviews and ensuring the recruitment of qualified candidates when there are staffing gaps, maintaining a strong, motivated team that is aligned with company goals.
- Present target vs achievement reports bi-weekly at the cluster level, ensuring all stakeholders are informed of performance trends, and making necessary adjustments to strategies to meet or exceed sales goals.
- Lead and manage a high-performing team of 20+ employees, driving them to consistently meet and exceed sales targets while delivering an exceptional customer experience that directly contributes to increased revenue and market share.
- Achieved 120% of sales targets and a remarkable 24% growth in Own Label Product sales, surpassing previous year’s ranges of 5.25% to 6.5%, by effectively implementing tailored strategies to enhance product offerings and optimize store margins.
- Developed and implemented inventory management strategies that maintained optimal stock levels, preventing stock-outs and minimizing shrinkage, ensuring product availability and driving continuous sales growth across key categories.
- Oversee assortment planning to ensure the product mix aligns with customer preferences and market demand in the catchment area, enhancing customer satisfaction and driving sales growth through targeted offerings.
- Cultivate relationships with brand service teams and key stakeholders, effectively coordinating stock arrangements and ensuring a seamless supply chain process, which directly supports sales objectives and product availability.
- Promote customer satisfaction by providing knowledgeable, friendly service and resolving issues promptly, contributing to customer loyalty and repeat business, thereby enhancing sales performance.
- Proactively connect with brand representatives and stakeholders to ensure timely stock replenishments, anticipate market trends, and facilitate promotional initiatives that drive sales and elevate the brand presence.
- Maintain a high level of service excellence by coordinating with various brand teams, ensuring seamless communication and prompt action to meet demand fluctuations and stock requirements, further boosting sales and customer retention.
- Consistently achieve sales and profit objectives by minimizing waste, leveraging revenue-generation opportunities, and driving performance across all sales channels to maximize profitability.
- Implement strategic plans focused on increasing sales volume, enhancing the customer experience, and streamlining operations to boost profitability, customer retention, and overall business growth.
CC-Task Team
Myntra
- Manage end-to-end processes, working with multiple applications and ensuring 100% accuracy in the completion of tasks, while consistently reviewing the quality of work done.
- Collaborate with the team through discussions and knowledge sharing to ensure tasks are completed efficiently and effectively, driving better outcomes.
- Analyze customer and product histories to make quick, informed decisions that improve overall service delivery and customer satisfaction.
- Primary responsibility is to complete assigned tasks from start to finish within the specified time frame, managing customer expectations and providing timely, accurate resolutions within the defined turnaround time (TAT).
- Build strong relationships with stakeholders across the organization, ensuring smooth communication and alignment of goals.
- Demonstrate tremendous patience and strong problem-solving skills to effectively address challenges and resolve issues.
- Take responsibility for maintaining task TATs, regularly communicating with stakeholders to ensure transparency and keeping customers updated on the progress of their tasks.
Branch Manager
Unilet Appliances pvt ltd
06.2018 - 03.2021
- Manage store operations by scheduling and assigning tasks to employees, ensuring follow-through on work results.
- Achieve 100% of the set targets and ensure each team member meets their individual goals.
- Assist customers and address their concerns effectively.
- Organize and facilitate staff training sessions.
- Oversee the recruitment of new employees.
- Coordinate and manage day-to-day store operations, including employee management, store promotions, merchandising, inventory control, ordering, cash handling, and store maintenance.
- Ensure merchandise availability by reviewing and approving contracts and maintaining adequate inventory levels.
- Develop pricing strategies by analyzing merchandising activities, identifying sales promotion needs, authorizing clearance sales, and monitoring market trends.
- Safeguard merchandise by implementing effective security measures and systems.
- Review operational and financial statements, along with departmental sales records, to determine necessary adjustments in marketing strategies.
Product Advisor
ChannelPlayLimited. (MICROSOFT)
03.2016 - 06.2017
- Conducted route training by visiting multiple stores and delivering comprehensive training sessions on product features and sales strategies, enhancing team performance and ensuring consistent results. Also, provided classroom training when required to further reinforce product knowledge and sales techniques.
- Consistently sold high-end laptops, including Microsoft Surface and Apple MacBook, surpassing sales targets and achieving top sales performance.
- Leveraged extensive product knowledge to provide personalized recommendations, addressing client needs and preferences effectively.
- Competed with other premium brands, using strategic sales approaches to differentiate our offerings, close deals, and foster customer satisfaction and loyalty.
- Sold Microsoft OS Windows and Microsoft Office 365 & Home and Student packages.
- Worked with Microsoft as a Product Advisor, delivering product training on Microsoft Office, Microsoft Accessories, 2-in-1 devices, Surface products, and Microsoft Windows.
- Prepared and submitted sales tracking reports to project results and monitor performance.
- Maintained prompt communication with the company regarding competitor activities, offering suggestions and recommendations for strategic improvements.
- Reported regularly to the Reporting Head, ensuring all necessary data and records were kept up-to-date and organized.
- Managed the sales team, fostering a collaborative and results-driven environment.
- Partnered with the store manager to drive mutual business success.
- Identified potential customers and generated leads to support organizational growth.
Business Development Manager
Go4ltech
02.2014 - 01.2016
- Organized corporate conferences to showcase products and services, fostering strong relationships with potential clients and stakeholders.
- Conducted B2B sales visits, working directly with customers to close sales and strengthen business partnerships.
- Developed and implemented strategic processes and plans to enhance organizational growth, collaborating with various departments to ensure smooth execution and monitoring of initiatives.
- Visited customer offices to present and demonstrate product quality and benefits, effectively persuading clients and closing sales.
- Maintained and led a high-performing sales team, consistently achieving 100% of sales targets and ensuring business growth.
- Conducted daily huddles to provide updates on project status, share progress reports, and discuss challenges to ensure alignment across the team.
- Provided exceptional post-sales service through regular follow-ups, ensuring 100% customer satisfaction and building long-term client relationships.
- Managed both field and office work, balancing customer visits with office responsibilities to maintain operational efficiency.
- Coordinated with the customer support team to address any issues or concerns promptly, ensuring continuous service excellence.
- Developed and maintained strong leadership by providing guidance, motivation, and performance tracking for the sales team to exceed targets consistently.
- Enhanced customer relationships through personalized service, offering solutions that align with their evolving needs, and driving repeat business.
Store Executive
Vodafone
12.2010 - 12.2014
- Ensure consistent sales and service performance every month, meeting and exceeding targets.
- Conduct field sales visits to customer locations to foster relationships and close deals.
- Engage with key decision-makers, including managers, CEOs, and proprietors, to present products and features for bulk sales opportunities.
- Generate leads through cold calls and customer visits, driving sales closure.
- Guarantee 100% post-sales service by providing ongoing support and follow-up.
- Maintain high-quality standards for product feedback, ensuring customer satisfaction.
- Manage and meet turnaround times (TAT) for all processes and service requests.
- Address customer issues promptly over the phone, ensuring quick resolution.
- Communicate service-related information to customers, ensuring transparency and satisfaction.
- Compile and consolidate team reports, forwarding them to the store manager for review.
- Implement innovative ideas to enhance processes and improve overall efficiency.
Education
B.COM -
Bharath University
Skills
- Effective Team Leadership
- Customer Service Proficiency
- Sales Efficiency Improvement
- Microsoft Office Proficiency
- CRM Software Proficiency
- SAP Proficiency
- Power BI Proficiency
- Inventory Control
Software
Interests
Travelling, Photography, Solo Riding
Timeline
Department Manager
Tata Croma
06.2022 - Current
Branch Manager
Unilet Appliances pvt ltd
06.2018 - 03.2021
Product Advisor
ChannelPlayLimited. (MICROSOFT)
03.2016 - 06.2017
Business Development Manager
Go4ltech
02.2014 - 01.2016
Store Executive
Vodafone
12.2010 - 12.2014
CC-Task Team
Myntra
B.COM -
Bharath University
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