Nootan Singh Rajput
Director, Product Quality Engineering
Hyderabad
Summary
Accomplished Leader of Quality Engineering with 19 years of expertise in Quality Management, IT Service Management, Portfolio Management, CI/CD and Test Automation. Proven leader in formulating quality strategies that drive operational excellence and foster organizational growth within dynamic product teams. Specialized in Quality Management for ITSM, Generative AI, AI Agents and Machine Learning, with a strong focus on defining quality goals and processes for global enterprise products. Recognized for enhancing team performance through effective hiring, coaching, and mentoring practices, ensuring alignment between engineering teams and business objectives.
Experience in managing org with 50+ members including first and second line managers, global presence and 25+ applications catering to ITSM workflows.
Overview
19
19
years of professional experience
Work History
Director, Quality Engineering
ServiceNow
02.2024 - Current
- Strategic Leadership: Heading quality engineering operations for IT Service Management (ITSM) products, ensuring the delivery of world-class, enterprise-quality standards.
- AI/ML Quality: Led Quality Engineering for advanced features, including Generative AI, AI Agents, Machine Learning, Virtual Agent, and Data Evaluation/Modeling.
- Leadership and Team Building: Built and scaled a 40+ member global Quality and Performance engineering organization, including 5 first and second line managers catering to 25+ applications. Driving their OKRs and resulting in higher engagement.
- Driving value: Leading cross-functional teams, directing leaders in Agile (SAFe) methodologies, improving collaboration, and high-quality release standards.
- Process and Execution: Defined and scaled quality measurement, processes, and practices across the organization. Managed end-to-end product quality for ITSM core (Request, Incident, Problem, Change), and Employee Experience/Mobile Apps.
- Operational Excellence: Drove test automation, test coverage, and code coverage improvements. Managed third-party tool integration and licensing.
Sr. Manager, Quality Engineering
ServiceNow
09.2020 - 02.2024
- Release Quality: Directed high-quality releases for ITSM products, including Service Catalog, virtual agent, Incident, Problem, Change, On-Call, Notify, Walk-up and third-party integrations like Teams/Slack.
- Led quality assurance initiatives that streamlined testing processes, enhancing product reliability and customer satisfaction (CSAT) by 10%.
- Developed and implemented automated testing frameworks, reducing regression testing cycles by 30%.
- Collaborated with cross-functional teams to identify and resolve critical defects, improving product performance and stability.
- Mentored engineers and leaders in best practices for quality engineering, fostering a culture of continuous improvement and innovation.
Manager, Quality Engineering
ServiceNow
06.2018 - 09.2020
- Led cross-functional teams to implement quality assurance strategies, enhancing product reliability and user satisfaction.
- Developed and executed testing frameworks using automated tools selenium web-driver and playwright resulting in over 20% reduction in regression time.
- Mentored junior quality engineers, fostering skill development and improving team performance through knowledge sharing.
Principal Software Engineer
CA Technologies
02.2009 - 06.2018
- Principal Software Engineer (3 years): Focused on DevOps and SaaS automation, coordinating both on-premise and on-demand release cycles, and managing all aspects of SaaS deployment, configuration, and upgrades.
- Senior Software Engineer (2.5 years): Led the Clarity patch release scrum team, certified patch releases for both on-premise and SaaS environments, and developed solutions for critical customer-reported issues related to function, configuration, and upgrades.
- Senior QA Engineer (3.9 years): Served as a QA liaison for Clarity patch and service pack releases (V12.x and V13.x). Developed and scripted automated tests using Selenium Web-Driver and JTH, and performed extensive functional, regression, system, XOG, sanity, and ad-hoc testing, along with defect validation.
Education
Master of Business Administration (MBA) - IT Systems Management
Sikkim Manipal University (SMU)
Hyderabad, India01.2011
BE - Electronics & Telecommunication
Rungta College of Engg & Technology
Bhilai01.2005
Timeline
Director, Quality Engineering
ServiceNow
02.2024 - Current
Sr. Manager, Quality Engineering
ServiceNow
09.2020 - 02.2024
Manager, Quality Engineering
ServiceNow
06.2018 - 09.2020
Principal Software Engineer
CA Technologies
02.2009 - 06.2018
BE - Electronics & Telecommunication
Rungta College of Engg & Technology
Master of Business Administration (MBA) - IT Systems Management
Sikkim Manipal University (SMU)