Karma Norbu
Bengaluru
Summary
Multilingual professional with 9 years of experience in customer support and import operations, specializing in Chinese communication. Proficient in Mandarin with a strong ability to negotiate and coordinate with suppliers. Experienced in utilizing Python and SQL for data analysis and reporting, enhancing operational efficiency. Deep understanding of Chinese business culture and effective relationship management with suppliers.
Overview
10
10
years of professional experience
Work History
Deputy Manager - ISP (India Seller Program)
Value Cart India Pvt. Ltd
Bengaluru, Karnataka
05.2025 - 03.2026
- Led end-to-end Amazon India onboarding for 20+ Chinese sellers, including account creation, KYC, and compliance (GST, KYC, and GST registration).
- Managed listing creation, pricing analysis, product localisation, and competitive market research for India marketplace success.
- Supported import documentation, customs clearance, and logistics execution (FBA and FBM).
- Delivered strategic insights on Indian consumer behaviour, competition trends, and category positioning.
- Acted as the primary Mandarin-speaking coordinator to resolve account health and operational challenges.
Ads Manager (Contract)
Sell Cord (Walmart Agency)
Remote
09.2024 - 03.2025
- Managed Walmart PPC campaigns for U.S. and Chinese sellers to increase visibility and sales.
- Developed data-backed advertising strategies, keyword targeting, A/B testing, and performance optimization.
- Conducted keyword research, campaign scaling, bid optimization, and weekly performance reporting.
- Managed client communication in English (U.S. clients) and Mandarin (Chinese sellers).
Ads Manager - Chinese Seller Specialist
Amazon India Pvt. Ltd.
Bengaluru, Karnataka
01.2021 - 08.2024
- Owned and optimized Amazon PPC campaigns exclusively for Chinese sellers.
- Performed Mandarin keyword research, daily budget pacing, bid refinement, and campaign diagnostics.
- Hosted all seller meetings and email communication in Mandarin, providing insights and campaign reports.
- Improved ACoS, impressions, CTR, and sales performance through systematic optimization.
Technical Support Specialist (Mandarin)
Goldman Sachs Services
Bengaluru, Karnataka
06.2018 - 07.2019
- Provided software and network troubleshooting to Chinese-speaking clients via phone, email, and remote access.
- Documented and maintained technical resolution logs in Mandarin.
- Supported cross-functional communication between global teams and Chinese users.
Translator & Interpreter
Skynet Electronics Pvt. Ltd. (Oppo Mobile)
Bengaluru, Karnataka
07.2016 - 07.2017
- Interpreted between Chinese management and Indian teams across operations and sales.
- Maintained Mandarin documentation, internal reports, and business communication support.
Education
Bachelor of Commerce (B.Com) -
University of Mysore
01.2016
Commerce -
TCV School
01.2012
Skills
- Microsoft Excel: VLOOKUP and pivot tables
- Data analysis and reporting
- PPC management for Amazon and Walmart
- Listing optimization and marketplace localization
- Market and competitor research
- Seller communication
Language Proficiency
Mandarin Chinese
English
Hindi
Japanese
Disclaimer
I hereby declare that the information provided above is true and correct to the best of my knowledge.
Hobbies and Interests
- Table Tennis
- Music
- Internet & Market Research
Interests
- reading
- learning
- walking
Timeline
Deputy Manager - ISP (India Seller Program)
Value Cart India Pvt. Ltd
05.2025 - 03.2026
Ads Manager (Contract)
Sell Cord (Walmart Agency)
09.2024 - 03.2025
Ads Manager - Chinese Seller Specialist
Amazon India Pvt. Ltd.
01.2021 - 08.2024
Technical Support Specialist (Mandarin)
Goldman Sachs Services
06.2018 - 07.2019
Translator & Interpreter
Skynet Electronics Pvt. Ltd. (Oppo Mobile)
07.2016 - 07.2017
Bachelor of Commerce (B.Com) -
University of Mysore
Commerce -
TCV School