Nori Lakshmi Sindhura
Vijayawada
Summary
Dynamic Client Specialist with extensive experience at Access Healthcare, excelling in claims processing and quality assurance. Proven ability to enhance team performance through effective work allocation and exceptional communication. Adept at resolving client issues and building relationships, ensuring timely follow-ups and maintaining accurate records. Quick learner committed to delivering outstanding service.
Overview
10
10
years of professional experience
Work History
Client Specialist
Access Healthcare
04.2023 - Current
- To Allocate Work and Assist the team regarding any doubt clarification.
- Follow up on the Reports of the Work allocated.
- Check on the Quality of the Team and follow up with the Quality Team.
Sr Client Partner
Access Healthcare
01.2021 - 04.2023
- To make Outbound calls to the Insurance companies on behalf of Provider’s and get the Status of the claims whether it is processed or Denied or Paid.
- Periodic checking of records for follow up and keep the records up to date.
- Based on the Experience got Promoted as SME.
Issue Resolution Analyst
Athena Healthcare
07.2019 - 12.2020
- To resolve the Issue for the Clients.
- Periodic checking of records for follow up and keep the records up to date.
Revenue Cycle Analyst
HCL Technologies
06.2016 - 06.2019
- To make outbound calls to the insurance companies on behalf of Provider’s and carry out further examination on Outstanding Account Receivables.
- Prioritize Unpaid claims for calling according to length of outstanding time.
Revenue Cycle Analyst
Access Healthcare Pvt Ltd
04.2015 - 05.2016
- To make outbound calls to the insurance companies on behalf of Provider’s and collect the Payment Information and update in the software.
- To make outbound calls to insurance companies on behalf of providers and to request for the copy of EOB’s (Explanation of Benefits) which contains patient’s information.
- Periodic checking of records for follow up and keep the records up to date.
Education
Bachelor of Technology - Computer Science
MIC College Of Technology
Vijayawada, Andhra PradeshHSC(State Board) -
Nalanda College Of Arts & Sciences
Vijayawada, Andhra PradeshSecondary Course Board -
Gowtham Public School
Vijayawada, Andhra PradeshSkills
- MS Office
- Claims processing
- Quality assurance
- Client communication
- Report generation
- Customer service
- Work allocation
- Team collaboration
- Time management
- Relationship building
- Exceptional communication
- Quick learner
- Problem-solving
- CRM software
- Client needs assessment
- Performance tracking
- Service level agreements
- Call center operations
- Teamwork and collaboration
- Remote office availability
Disclaimer
I hereby solemnly declare that all the statements made above are true and correct to the best of my knowledge and belief.
Languages
- English (Read, Write, Speak)
- Telugu (Read, Write, Speak)
- Tamil (Speak)
Personal Information
- Date of Birth: 03/18/85
- Gender: Female
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Accomplishments
- Received Employee of the Year at HCL Technologies in 2018 for outstanding performance
Timeline
Client Specialist
Access Healthcare
04.2023 - Current
Sr Client Partner
Access Healthcare
01.2021 - 04.2023
Issue Resolution Analyst
Athena Healthcare
07.2019 - 12.2020
Revenue Cycle Analyst
HCL Technologies
06.2016 - 06.2019
Revenue Cycle Analyst
Access Healthcare Pvt Ltd
04.2015 - 05.2016
Bachelor of Technology - Computer Science
MIC College Of Technology
HSC(State Board) -
Nalanda College Of Arts & Sciences
Secondary Course Board -
Gowtham Public School
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