Norma Rodriguez
Whiting
Summary
Experienced with identifying and attracting top talent across various industries. Utilizes strategic recruitment methods to build strong candidate pipeline. Track record of fostering positive candidate experiences and improving hiring processes.
Overview
19
19
years of professional experience
1
1
Certification
Work History
HSPRS Regional Case Manager
Holy Family Institute
11.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Conducting Home Studies: Assessing the safety and suitability of a sponsor before an unaccompanied child is released from custody.
- Developing Service Plans: Creating individualized plans that address the needs of children and sponsors, utilizing a range of services and resources.
- Conducting Assessments: Performing comprehensive assessments to provide recommendations for reunifying children with potential sponsors.
- Crisis Intervention: Providing support in crisis situations, including involving Child Protective Services, law enforcement, and other local stakeholders when necessary
Bilingual Program Director
National Youth Advocate Program
07.2022 - 10.2024
- Directed planning, execution, and evaluation of TFC program activities and events
- Developed and managed budgets, ensuring efficient resource allocation and adherence to financial targets
- Utilized data-driven decision-making to monitor program effectiveness and make adjustments as needed
- Ensured compliance with relevant laws and regulations
- Managed relationships with key stakeholders, including FFS, Case Coordinator, ORR, DCS, local law enforcement, funders, and partners
- Focused on stabilization, safety planning, and resource linkage
- Monitored program compliance and addressed deficiencies
- Submitted data for quarterly and annual reporting
- Prepared for on-site monitoring
- Implemented continuous quality improvement initiatives
- Supervised 250 staff, 60 direct reports
- Recruited and onboarded direct service staff
- Ensured staff met training requirements
- Promoted staff safety and well-being
- Provided support to staff in crisis situations
- Managed caseload capacities
- Conducted performance management activities
Bilingual Clinician
National Youth Advocate Program
03.2020 - 06.2022
- Facilitate or co-facilitate group sessions on specific topics and issues.
- Provide case consultations, one-to-one counseling, crisis intervention, and family counseling.
- Meet all pre-determined deadlines required by program supervisors and partners.
- Communicate effectively in writing and verbally in English/Spanish.
- Develop, implement, and update therapeutic plans.
- Provide counseling, crisis management, evaluations, and other clinical functions.
- Maintain accurate and current client records and files.
- Participate in scheduled meetings and team decisions.
- Engage in professional growth and development activities
Talent Acquisition Specialist
Brain Balance Acheivement Centers
03.2014 - 02.2020
- Directed high-volume, full-cycle recruitment to fill roles across all organizational levels and departments while designing and executing strategic sourcing plans using platforms such as LinkedIn, Facebook, ZipRecruiter, indeed, and internal job boards.
- Partnered closely with hiring managers to assess staffing needs, craft job descriptions, and streamline recruitment timelines, building robust talent pipelines for critical roles to support organizational growth and succession planning
- Negotiated competitive compensation packages aligned with market standards and budgets and championed diversity, equity, and inclusion (DEI) initiatives to broaden candidate pools and ensure equitable hiring practices.
- Enhanced the candidate experience by collaborating with HR teams to facilitate smooth transitions from recruitment to onboarding.
Executive Employment Coordinator
Staff Source, LLC
06.2006 - 09.2014
- Directed staffing operations for high-volume accounts, ensuring the timely placement of temporary and contract workers.
- Managed payroll processing for a workforce of over 100 employees, maintaining accuracy and compliance with regulations
- Delivered comprehensive safety training and oversaw workers' compensation claims to promote workplace safety and ensure legal compliance.
- Managed executive-level recruitment across diverse industries, ensuring alignment with client needs while cultivating strong client relationships to foster long-term partnerships and repeat business
- Leveraged applicant tracking systems (ATS) to streamline recruitment workflows and effectively track candidate progress.
Human Resources Representative
Brain Balance Achievement Centers
09.2011 - 02.2014
- Managed recruitment, onboarding, and employee relations for a workforce of over 500 employees
- Successfully reduced turnover by implementing targeted retention strategies and mentoring new recruiters
- Conducted new hire orientations and benefits enrollment sessions to ensure a seamless onboarding experience while supporting legally mandated and company-sponsored leave processes to maintain compliance with labor laws
- Performed internal I-9 audits and managed E-Verify processes to uphold regulatory standards
- Traveled to multiple locations to standardize hiring practices and train new recruiters, while also acting as a Spanish translator for employee communications and benefits enrollment
- Contributed to community engagement by serving on the Brain Balance Community Action Team (BB CAT) and the Safety Committee
Education
Bachelor of Science - Psychology
Calumet College of St. Joseph
Whiting05-2006
Skills
- PCRecruiter
- Ceridian Applicant Tracking System
- Paychex eServices
- Kronos Incorporated
- Workday Talent Management
- Paylocity
- UKG, Phenom
- Paychex and Paychex Flex systems
- TimePro,
- ADP
- ProfitWare
Certification
- Diversity Management Training The Leadership Source 09/20/2023
- Lean Manufacturing, 5S and Kaizen 03/2016 - 01/2020
- Assured Strategies Management Training 03/2016 - 04/2019
- Coaching & Mentoring Training The Leadership Source 07/19/2017
- HR Certificate – The Essentials of HR Law Fred Pryor 05/20/2013
- HR Certificate – Newly Assigned HR Responsibilities Fred Pryor 03/11/2013
Languages
Spanish
Native or Bilingual
Timeline
HSPRS Regional Case Manager
Holy Family Institute
11.2024 - Current
Bilingual Program Director
National Youth Advocate Program
07.2022 - 10.2024
Bilingual Clinician
National Youth Advocate Program
03.2020 - 06.2022
Talent Acquisition Specialist
Brain Balance Acheivement Centers
03.2014 - 02.2020
Human Resources Representative
Brain Balance Achievement Centers
09.2011 - 02.2014
Executive Employment Coordinator
Staff Source, LLC
06.2006 - 09.2014
- Diversity Management Training The Leadership Source 09/20/2023
- Lean Manufacturing, 5S and Kaizen 03/2016 - 01/2020
- Assured Strategies Management Training 03/2016 - 04/2019
- Coaching & Mentoring Training The Leadership Source 07/19/2017
- HR Certificate – The Essentials of HR Law Fred Pryor 05/20/2013
- HR Certificate – Newly Assigned HR Responsibilities Fred Pryor 03/11/2013
Bachelor of Science - Psychology
Calumet College of St. Joseph
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